Store Experience Team Lead - Charleston

Responsibilities: 

Sales and Profitability 

• Support driving store sales and achieving store sales goals 

• Assist in monitoring progress and results against KPIs 

Brand Experience/Customer Service 

• Drive excellence in customer service in store by modeling brand service standards 

• Respond to all customer feedback and concerns immediately 

• Ensure store team engages with each customer to create an authentic brand experience 

• Cultivate customer-centric culture with on the spot recognition 

• Represent your store as an active brand ambassador within the community 

• Support execution of store marketing events 

Training & Coaching Team 

• Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations 

• Support execution of training programs 

• Ensure team is educated on product and assortment to enhance selling and customer engagement 

• Provide timely training, coaching, and feedback to enable team success and growth 

Operations & Inventory 

• Help ensure team follows all company and store policies and procedures 

• Assist in managing stockroom inventory and supply levels and organization 

• May help execute inventory receiving and replenishment processes efficiently and accurately 

• Provide a premium checkout experience using POS and/or mobile POS system 

Visual Merchandising 

• Maintain store visual merchandising standards 

• Execute floor-sets and merchandising direction 

Talent Management 

• Support development of a high-performing team of customer focused Guides 

• Identify performance issues and inform Store Experience Leader 

• Provide on-going specific and timely feedback to the team 

• Support compliance with all Talent policies and procedures 

Loss Prevention, Safety, & Compliance 

• Support a safe and secure work environment 

• Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately 

Professional Conduct 

• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand 

• Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others 

Qualifications and Attributes: 

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required 

• At least 2 years of management experience in a fast-paced, high volume retail environment 

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred 

• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service 

• Excellent verbal and written skills and the ability to build, lead, and manage high performing teams 

• Detail orientated and excellent organization skills 

• Proficient in Microsoft Office applications and retail systems as well as mobile POS 

• Available to work a flexible schedule including weekends, evenings, and holidays 

Physical Requirements: 

• Must be at least 18 years of age 

• Operate office equipment and technology (i.e., computers, phones, copier, etc.) 

• Standing required for entire work shift 

• Bend, lift, open, and move product up to 50 pounds as needed