Job details

Contact Center Associate (PT hours only)

Overview:

The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living and social responsibility.

The Contact Center Associate I is responsible for delivering excellent service to all members, guests, and program participants across all branches of the Association; responding to inquiries regarding all Associational events, activities, programs and questions; meeting the member and guest needs; and promoting memberships and programs.

The YMCA of Greenville's Business Services Center is open 8am-7pm and shifts may depend on the candidate’s availability. Must be available Monday through Friday, 4-5 hours per day for a total of 20-25 hours per week.

Not only will you be part of amazing mission driven work, but we also offer the following benefits for our Part-time Staff:

Free individual Y membership, with 75% discount on upgraded memberships.
50% Discount on Programs, including Childcare, sports, and aquatics.
20% Discount on Personal Training.
12% Retirement Contribution once fully vested.
403b Retirement Savings Plan.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.

Responsibilities:

Manage large amounts of inbound calls in a timely manner.
Answer member and program participant’s inquiries via shared email in a timely manner.
Provides excellent customer service to members, guests, and program participants in the association via the phone and shared email box, contributing to member retention.
Maintain YMCA of Greenville associational–wide knowledge of all Branch operations to answer questions of the members and/or guests.
Answer all questions and inquiries to the needs of prospective members; promote memberships and programs; provide information of facility and programs to inquiring members.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Process new memberships, program participant registrations, and special requests.
Research, identify, and resolve membership concerns or questions using Daxko software system.
Route Calls to appropriate resources.
Follow up member calls where necessary.
Always maintain positive relations with members, participants, and co-workers.
Applies all YMCA policies dealing with member services.

Other Responsibilities

Adhere to policies related to boundaries with consumers.
Attend/complete required abuse risk management training.
Adhere to procedures related to managing high-risk activities and supervising consumers.
Follow mandated reporting requirements.
Adhere to job specific abuse risk management responsibilities.

Qualifications:

High school diploma or equivalent
Minimum two years of experience in customer service environment
Strong service orientation evident in enthusiastic, cooperative, and supportive disposition
Exceptional verbal communication skills, specifically proper phone etiquette
Excellent listening skills and attention to detail
Prompt problem analysis and problem-solving skills; demonstration of good judgment
Willingness to be a team player with interpersonal skills that build and support the community spirit of the YMCA and the Contact Center
Proficient computer systems and data entry skills

YMCA Glassdoor Company Review

3.9

YMCA DE&I Review

No rating

CEO of YMCA

Brian Steffen

Approve of CEO

Average salary estimate

$33020 / ANNUAL (est.)

min

max

$29K

$38K

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