Junior Account Manager (French Speaking)

As a Junior Account Manager (French Speaking) at YouLend, you will assist merchants in completing funding applications by providing clear communication and necessary information. You will be responsible for daily interactions with business owners, explaining our financing offers, and answering any questions they may have throughout the process.

To apply for the Junior Account Manager (French Speaking) role at YouLend, you should be fluent in French and possess excellent communication skills. A strong sales mindset, comfort with Microsoft Excel, and experience in customer service or account management will also give you a competitive edge.

YouLend offers a competitive salary of £30,000 for the Junior Account Manager (French Speaking) position, along with an additional performance-based annual bonus of £7,000, making this an attractive opportunity for driven individuals.

YouLend has been recognized as one of the “Best Places to Work 2024” by the Sunday Times. This praise reflects the supportive culture, diverse environment, and numerous employee benefits, including stock options, enhanced maternity and paternity leave, and a modern work environment.

At YouLend, we prioritize your career growth. As a Junior Account Manager (French Speaking), you'll have opportunities to learn from seasoned professionals, access training resources, engage in company socials, and explore pathways for advancement within our rapidly growing Fintech organization.

In handling customer inquiries, it's essential to listen actively and provide clear, concise information. Use your communication skills to build a rapport and ensure the customer feels valued. Always be prepared to explain financing options thoroughly and follow up to ensure all questions are answered.

I would utilize a step-by-step approach to break down the application process into manageable parts for merchants. Providing timely updates, responding quickly to their inquiries, and ensuring they have the necessary documents ready will also contribute to a smoother experience.

I prioritize tasks based on urgency and impact. Using tools like calendars and task lists helps me manage my time effectively. I would also assess which merchant needs the most immediate assistance and align my workload accordingly to ensure top-notch customer service.

The pace of innovation in Fintech is truly exhilarating. Working at YouLend allows me to be part of a solution that empowers businesses with flexible financing. I am particularly excited about the opportunity to connect technology with customer needs, making a real difference in their growth.

In a previous role, I encountered a difficult customer who was frustrated with the delays in their application. I remained calm, listened to their concerns, empathized, and assured them I would escalate their case. Ultimately, clear communication resolved the issue and restored their confidence.

Being target-driven is crucial as it keeps me motivated to achieve goals that contribute to the company’s bottom line. It also encourages proactive problem-solving and fosters a strong sales mindset that aligns with the performance-oriented culture at YouLend.

Key skills for success in account management include exceptional communication, strong organization, a customer-focused mindset, and the ability to analyze needs effectively. Being adaptable and having a good understanding of technology also helps in delivering optimal service.

I would take a simplified approach by outlining the benefits, such as flexibility and speed. I’d highlight how YouLend customizes solutions to fit the merchant's unique needs, ensuring they understand each financing option clearly before making a decision.

My motivation comes from helping others succeed. I find fulfillment in providing solutions that enable businesses to grow. Knowing that my role as a Junior Account Manager can directly impact merchants' operations drives me to be my best every day.

I regularly read industry publications, engage in online forums, and attend webinars to stay informed about the latest trends and best practices in Fintech. Networking with peers in the industry also provides valuable insights that I can apply to my role at YouLend.