Job details

Account Manager, Eastern Time

About Yuma:

Yuma is building Autonomous AI Agents dedicated to customer support and e-commerce. We have a fairly advanced platform supporting more than a hundred paying customers. Our agents are powered by knowledge and processes. They take actions and fetch external information from internal apps as needed.

Our top merchants are automating up to 60% of their support tickets through Yuma.

Yuma was founded by Guillaume Luccisano, a 3rd time YC founder.

POSITION OVERVIEW:

As an SaaS Account Manager, you will have a key role to manage and expand our relationship with existing clients, ensuring their ongoing success and satisfaction with our solutions. This role requires a strategic thinker with strong relationship management skills, capable of driving client success and revenue growth in a dynamic environment. This is a strategic role that goes beyond client interaction, involving significant involvement in the creation and development of the account management function at Yuma. It will be focused on clients in the US market, this role requires you to work American East Coast hours.

KEY RESPONSIBILITIES:

Client Relationship Management: Act as the primary point of contact for key accounts, ensuring clients are satisfied with our products and services. Build and maintain long-term relationships with clients, understanding their unique needs and providing tailored solutions.
Revenue Growth: Drive revenue growth by helping clients increase their usage of the platform. Identify and capitalize on new business opportunities within existing accounts to maximize value.
Onboarding and Training: Oversee the onboarding process for new clients, ensuring a smooth and successful implementation of our AI solutions. Provide ongoing training and support to help clients fully leverage our platform.
Collaboration: Work closely with cross-functional teams including sales, product, growth, and customer success to align efforts. As we’re working in a product-focused company, providing feedback about customer needs to the product team is essential.
Market Insights: Stay abreast of industry trends, competitive landscape, and market dynamics to identify new opportunities and inform strategic decision-making.
Documentation and Reporting: Maintain accurate records of sales activities, pipeline management, and client interactions using CRM software. Provide regular reports and updates to senior management.

QUALIFICATIONS:

3 to 7 years of experience in Account Management, focused in B2B, preferably within SaaS or e-Commerce. A profile with previous experience in Sales is highly appreciated.
Proven track record of exceeding targets and driving revenue growth in a dynamic and fast-paced environment with existing clients.
Self-starter with a proactive mindset, ready to work in an unstructured environment and shape it day after day.
Excellent communication and presentation skills, with the ability to articulate complex technical concepts in a clear and compelling manner.
Highly organized, with excellent time management skills and the ability to prioritize tasks effectively.
Proficiency in English is mandatory.