Property Manager

Why work with YWCA Seattle King Snohomish?

YWCA SKS is the region’s largest non-profit organization with a 120+ year legacy, focused on the needs of women, with programs serving 7,000 people each year. When you work with YWCA, you make a difference.

We’re women and BIPOC-led, family-centered, and supportive of employees. As a full-time YWCA employee (30+ hours), you’ll enjoy a benefits package including medical insurance, generous vacation, holiday, sick leave plans, and an outstanding retirement plan. Put your passion for racial equity and social justice to work – apply today!

What You'll Do

The Property Manager oversees the day-to-day operations of residential properties, ensuring they are well-maintained and comply with relevant regulations. This role involves working with tenants, supportive services staff, maintenance staff, vendors, and other service providers to ensure the smooth running of the property. This position ensures these functions are carried out in accordance with established internal policies, laws and other requirements. 

This position has a social justice component that requires critical thinking through the lens of racism and intersections with poverty. This position is required to participate in activities that support the organization’s mission, including participating in race and social justice trainings and attending Social Justice Accountability Team (SJAT) meetings.  Knowing the core principles of antiracism and grounding those principles in everyday work are required job skills and core values. As an equal opportunity employer, we highly encourage people of color to apply.

• Actively engages in agency-wide Race and Social Justice Initiative (RSJI) and strives for racially equitable outcomes; takes responsibility for creating and maintaining a safe and welcoming community by making room for people of color, trans and gender-non-conforming folks, and other populations who routinely encounter systemic oppressions.
• Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring
• Attend required safety trainings and meetings; follow all safety and health guidelines, standards, practices, policies and procedures; and actively participate in the agency’s Emergency Preparedness program and activities
• Actively build positive relationships with applicants, residents and staff
• Coach and mentor direct reports to provide culturally relevant conflict resolution and problem solving strategies
• When needed, serve as the key point of contact if the Housing Director cannot be contacted for decisions
• Serve as an internal trainer to other staff on all aspects of property management and resident services functions
• Maintain positive vendor and contractor relations
•  Property Management:
• Oversee the maintenance, repair, and general upkeep of properties.
• Ensure properties meet health, safety, and building regulations.
• Conduct regular inspections to identify areas needing repair or improvement.
• In coordination with the general maintenance staff, ensure common areas are neat, safe and sanitary
• Participate in 24/7 emergency and lockout response 
• Notify the appropriate facilities and/or housing maintenance staff as needed in a timely manner to correct unsafe conditions and other building needs as identified
• Participate in pest control prevention and management efforts that will include receiving and providing training on proper pest control identification, treatments, employee protections and resident communications.  Duties will include, but not be limited to, unit inspections, pest identification, resident communications, unit preparation coordination, scheduling treatments and conducting follow up inspections
• Provide first responses to emergencies
• Tenant Relations:
• Serve as the primary point of contact for tenants, addressing concerns, resolving disputes, and ensuring a positive living environment.
• Manage tenant move-ins, move-outs, and lease renewals.
• Handle tenant complaints and provide timely resolutions.
• Financial Management:
• Manage rent collection, track arrears, and take necessary action for non-payment.
• Prepare and manage property budgets, ensuring operational costs stay within approved limits.
• Oversee utility payments and monitor expenditures related to property management.
• Staff Supervision:
• Provide leadership and coordination in the activities of maintenance and cleaning staff, contractors, and vendors.
• Ensure all staff adhere to company policies and safety standards.
• Lease and Contract Management:
• Negotiate lease terms with tenants and ensure compliance with lease agreements.
• Prepare and manage contracts with external service providers, such as maintenance or security companies.
• Work closely with Centralized Applications department to ensure timely lease up of vacant units.
• Legal and Regulatory Compliance:
• Stay updated on housing laws, regulations, and tenant rights.
• Ensure properties comply with local, state, and federal housing laws.
• Address legal matters such as evictions or disputes in coordination with legal counsel. 
• Maintain compliance with all Tax Credit, Fair Housing and Landlord Tenant laws/regulations
• Maintain data records to support compliance reports
• Work closely with Asset Management department to ensure property compliance
• Reporting and Documentation:
• Prepare monthly, quarterly, and annual reports on property operations, finances, and occupancy.
• Maintain accurate records of leases, maintenance requests, and inspections.
• Community Engagement:
• Foster a sense of community among tenants by organizing events or activities that promote positive relationships.
• Act as a liaison between the property owner and the tenants.
• This position description generally describes the principal functions of the position, the level of knowledge and skills typically required and the general scope of responsibility. It is not intended as a complete list of specific duties and responsibilities and should not be considered an all-inclusive listing of work requirements. Individuals will perform other duties as assigned.

• Minimum 2 years of experience in property management as an apartment manager or closely related position in a role that required: 
• Routine customer service interaction that could involve delivering information that is negative/punitive in nature
• Consistent application of established policies, procedures, laws and regulations
• Attention to details
• Ability to organize, prioritize, and perform multiple routine and non-routine tasks within timely manner
• High degree of discretion and excellent judgment
• Reliability 
• Crisis management
• Timeliness and accuracy in all duties is required
• Comprehensive understanding of issues related to homelessness, poverty, and trauma, particularly as they affect specific populations (e.g., veterans, the elderly, people with chronic mental illness, LGBTQI individuals, immigrants, people of color).
• Experience in crisis intervention and knowledge of Housing First principles, motivational interviewing, harm reduction, and chronic homelessness.
• Skills & Competencies: Strong communication, organization, and case management skills.
• Ability to work independently, exercise sound judgment, and maintain confidentiality.
• Proficiency in Microsoft Word and Excel.
• Commitment to anti-racism and an understanding of the intersection of race and poverty.
• Ability to commute to multiple worksites as needed.

• Hourly Rate: $30.00 - 30.50, DOE
• Hours: 40 hours per week
• Excellent benefits package including medical insurance, retirement plan, plus generous vacation, holiday, and sick leave plans
• At the time of hire, employees may enroll voluntarily in the Fidelity 403b Plan
• After two years of employment, employees are eligible to participate in the YWCA Retirement Fund

• Able to lift up to 30 pounds and frequently stand, walk, and sit.
• Must communicate with clients and staff, often in stressful situations, and engage with various office 
• Continuously performs indoor work including sitting while operating a computer
• Continuously exchanges information through listening and talking with clients, agency staff, employers, representatives of community organizations and other individuals in the community
• Frequently stands, walks, sits, and climbs in performing duties in the workspace and in the community
• Frequently reaches and grasps in using telephones, computers, fax machines and other office equipment and supplies
• Occasionally stands, squats, kneels, and bends while performing job duties

#LI-Onsite

YWCA encourages applicants with a variety of experiences to apply!

At YWCA, we recognize that lived expertise is a powerful asset. This refers to the insights, knowledge, and skills developed by those who have navigated systems and experienced inequity.

Valuing lived expertise helps build trust with program participants, develop culturally responsive programs, and break down barriers to equity. It enriches our collective understanding and enhances our ability to serve communities that are furthest from opportunity.

Mental Health Considerations

All employees of the YWCA interact with clients who have experienced or are experiencing trauma in various forms, including but not limited to, racial trauma, domestic violence, sexual violence, homelessness, unemployment, and financial hardship. As a result, employees are at risk of secondary trauma. We encourage employees to seek support inside and outside the workplace and maintain self-care routines.

Equal Opportunity Employment

YWCA Seattle King Snohomish is an Equal Opportunity Employer.  To read more about this, view the EEO is the Law Poster and this EEO is the Law Poster Supplement.

For more information

Contact us at careers@ywcaworks.org with any questions or if you need accommodation for your application.