Job details

Channel Partner Manager, Services

Job Posted: July 16, 2024

Location: North America

Hi there!

Zapier is looking for a Channel Partner Manager (based in the United States or Canada) to develop our Channel Partner strategy and build our Experts program to help Zapier better source new customers to Zapier and scale to support Zapier’s largest, most complex customers with services. We’re seeking an executor who can build and scale a solution partner program.

The Channel Team at Zapier is responsible for building a network of partners that can help drive new customers who would benefit from automation and enable deeper implementations to ensure our customers are set up for success. Channel Partners are critical to this effort both to support our prospects and customers and because they can serve as a new source of pipeline and revenue.

This person will build upon the foundation of our Experts program, our certified implementation consultant program, by leaning into partner recruitment and sourcing and helping build and refine the strategy for improving the program.

Zapier is on a mission to make automation work for everyone—and our global, all-remote team is what makes this work possible. If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

About You

4+ years of experience managing Channel programs in SaaS organizations.
You have recruited partners at scale, including conducting market research, building partner recruitment pitch decks and value propositions, and creating partner profiles or scorecards to identify and recruit the best partners for the program.
You have experience building sales pipelines via partners.
You have experience managing partners, specifically relationships based on developing and delivering service offerings tied to vendor products.
You have built or influenced processes, policies, and procedures to accelerate channel business.
You are an effective communicator with excellent interpersonal skills and an ability to build strong relationships with partners and Zapier teams.
You can advocate for Channel needs across the business.
You have knowledge or experience with various channel initiatives, including services programs, partner tiering, reseller/referral programs, channel certification, lead routing, and deal registration.
You are driven, highly motivated, and results-driven.
You share our values and work in accordance with those values.

Things You’ll Do

Develop and help execute channel strategy globally.
Oversee the current Zapier Expert Certification and onboarding process. Recruit and accept new solution partners into the program - manage the backlog of solution partner applications and recruit, accept, and train new key Experts.
Ensure that all partner agreements and activities comply with legal and regulatory requirements.
Develop and deliver training programs for partners to ensure they are well-versed in Zapier's products and services.
Collaborate with the marketing team to develop co-marketing initiatives and campaigns with partners.
Conduct ongoing market analysis to identify new opportunities for channel growth and expansion.
Establish a feedback loop with partners to gather insights and suggestions for program improvements and new features.
Manage day-to-day business operations, focusing on achieving business goals and metrics such as quarterly and annual partner engagement, new logo objectives, partner-connected sales targets, deal registration goals, and success against quarterly MBOs (Management by Objectives).
Manage and take ownership of new and current relationships with Zapier Experts. Communicate program structure and enable Zapier Experts to be successful, as well as feedback from solution partners across the Zapier organization.
Develop and execute a roadmap for how to scale and improve our solution partner program.
Manage and improve the partner experience, including live experiences, partner communications, and partner portal.
Manage and improve the Zapier Expert directory, including lead management and routing to partners.
Advocate for Experts across the organization and act as a liaison for Experts’ needs to Zapier’s leadership.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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