Director, Product Management - Growth

Job Posted: 08/28/2024

Location: Americas (Pacific, Mountain, Central, Eastern, Atlantic Standard timezones)

Hi there!

Zapier is on a mission to make automation accessible to everyone, empowering people and businesses to be more efficient and productive. We’re looking for a customer-centric and visionary Product Management Director to lead our Growth teams, including our SEO, discovery, onboarding, and expansion strategy, while building a high-performing growth team.

About You

• You inspire with vision. You lead with the customer problems we need to solve, using metrics to measure progress. You’ve successfully driven a step-change in product growth by rallying teams around a bold vision.

• You obsess about customers. You have a customer-centric mindset and know the importance of connecting directly with customers and prospects. You demonstrate this for your team. You pay attention to the details and spend time understanding how our customers use each of our products.

• You are outcome-oriented. While you know the metrics that drive the business, growth isn’t about spreadsheets and dials. You care deeply about customer needs and desires and focus on building the product experience that meets those needs so growth can flourish.

• You’re a builder at heart. You’re passionate about enabling other people to build. You’re enthusiastic about the future of AI automation and how to leverage AI for product growth and personalization.

• You have a track record of growth. You can demonstrate your success in growing SaaS products and building high-performing growth teams. Ideally, you’ve helped to grow a business with multiple products.

Things You’ll Do

• Develop and lead a team of 4 product managers focused on product-led growth

• Shape and execute our product-driven growth strategy. You will be responsible for new user acquisition, activation, and usage growth.

• Support our Enterprise land and expand strategy, supporting viral growth within Enterprise organizations

• Stay deeply connected to prospects, customers, and the products you’re growing

• Build strong partnerships with our go-to-market teams and with the leaders of each of our products

• Own and innovate on our SEO strategy (working closely with in-house SEO experts)

• Work with the team to develop world-class product onboarding

• Drive deeper adoption and expansion with our existing customers

• Identify novel channels, products, and investments for growth

• Continually communicate and advocate for the growth strategy at all levels of the organization

• Apply your exceptional analytical skills & strong understanding of business levers to make swift, effective decisions

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.