Job details

Sr. Engineer, Applied AI

Job Posted: Jun 26, 2024

Location: NAMER

Hi there!

We're looking for a Senior AI Engineer to join Zapier & help advance our mission to make automation work for everyone. To service this mission, we’re looking to grow our core automation platform by building API-based AI solutions that support integration builders. Come join us on this mission!

About You

You know AI fundamentals. You are familiar with underlying technologies like transformer networks, attention mechanisms, and how they contribute to the models’ abilities to generate coherent responses. You understand semantic search and vector databases. You’re familiar with advanced prompt techniques for LLM grounding such as chain-of-thought, static few-shot examples, and dynamic few-shot. You understand Retrieval-Augmented Generation (‘RAG’) systems and how to optimize knowledge retrieval for improved model accuracy and speed.
You love shipping to customers. You’ll be on a team focused on understanding customers' needs and translating those needs from specifications into functional, production-ready code. You know how to balance speed versus quality to support the features we build for our customers.
You have deployed AI to solve customer problems. You have worked with LLMs to perform complicated tasks in production environments and can fine-tune LLMs to specific needs, with a focus on training data optimization and bias mitigation. You’re proficient in deploying evaluation frameworks for LLMs, focusing on performance, reliability, and bias assessment. You understand different indexing/chunking strategies based on the data and goal of the system.
You foster collaboration and have a platform mindset. We pride ourselves in working together as a team, and with other teams across the organization. This includes Product and Design on a day-to-day basis but also includes teams like Security, Legal, Production Engineering and other Product teams. Strong teamwork and communication are essential; you’ll often find opportunities to drive work forward and document how things work.
You embody our values. At Zapier, our values are at the heart of how we work together and how we think about our customers. In our remote setting, they help develop trust and ensure we work and collaborate to democratize automation.

Things You’ll Do

Integrating LLMs into software products at Zapier, setting up necessary infrastructure ensuring its performance, scalability, and reliability.
Develop and maintain features that enable our mission to support the creation, expansion, and maintenance of the automation platform as we scale.
Exploring new and divergent LLM systems that will create a measurable impact in improvement over our base implementations.
Design and implement prompting for LLMs that help our users create new automations, making the process more intuitive and efficient.
Design and develop comprehensive evaluation suites to assess model performance and reliability.
Improve the performance & accuracy of our models, and the APIs that surround them.
Join the team in listening & working closely with our customers, and building a deep understanding of their needs to better serve them.
Improve the monitoring and observability of our services (SLOs, Alerts, Dashboards) and ensure our services are healthy.
Identify challenges and opportunities to reduce technical debt in our services.
Join our yearly company retreats that rotate to various cities throughout North America to meet and collaborate with Zapiens in person.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of education or companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com.

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

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