Sr. Manager, UX Research

Job Posted: October 9th, 2024.

Location: North America

Hi there!

Zapier’s mission is to make automation work for everyone. Zapier UX Reseachers are critical to this effort: we seek to accelerate learning, drive action, and highlight gaps in our strategy helping Zapier make decisions informed by customer insights.

As the Senior Manager, UX Research you will collaborate with cross-functional leaders to shape product decisions across Zapier’s platform. You’ll lead a team of UX Researchers to plan, execute and deliver research insights, enabling evidence-based decision.

You will play a foundational role in continuing to develop UXR at Zapier by mentoring other researchers, driving improvements in research process, working on initiatives for improved collaboration across our Insights practices, and making customer connection easy.

• Our Commitment to Applicants

• Culture and Values at Zapier

• Zapier Guide to Remote Work

• Zapier Code of Conduct

• Diversity and Inclusivity at Zapier

About You

• You’re an experienced UX Research Manager. You’ve led and mentored a team of UX Researchers before in a SaaS / B2B setting. You have a strong understanding of both generative and evaluative research methods. You know when you use one method over another. You know how to collaborate with your cross-functional peers, and you have a strong track record of driving action from insights.

• You consider yourself a strategist. You are a strong strategist who focuses on aligning business goals with user needs. You love connecting the dots and can seamlessly step into other roles like product management and product design to think holistically about the entire experience.

• You’re a strong advocate for users. You keep user problems and needs top-of-mind, helping other leaders focus on the user perspective through their decision-making process. You understand how to help teams move fast, while keeping the customer at the forefront of our work.

• You’re motivated by results. At Zapier, we value outcomes over outputs. You’re capable of aligning success metrics to company goals, and you lead the way in monitoring those metrics, extracting and sharing insights, and evolving our approach to increase business impact.

• You love collaboration and feedback. You understand that success in this role won’t happen in a vacuum or secret. You believe in sharing work early, openly, and often. You enjoy teaming up with cross-functional leaders to help multiply the value of research insights.

Things You’ll Do

• Manage a team of UXRs, ensuring that they have clear goals and providing support through their research projects.

• Advocate for your team and play an active role in their professional growth.

• Collaborate cross-functionally with Design, Product Management, Engineering, Data, and Marketing to influence strategic thinking and planning.

• Influence stakeholders, advocating for critical research/insights to be adopted.

• Amplify research from UXRs by socializing insights across all of Zapier’s key bets.

• Make customer connection easy for all members of our Product teams.

How to Apply

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

Application Deadline:

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.