Content Policy Specialist

What we do: 

Zefr is the leading data company enabling responsible marketing in walled garden environments. Zefr’s solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and now Snapchat, in accordance with industry standard frameworks. Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent targeting and measurement solutions. The company is headquartered in Los Angeles, California, with additional locations across the globe.

We are hiring a Content Policy Specialist on our Content Policy team, responsible for understanding, researching, developing, and writing policy relating to content on for YouTube, TikTok, Facebook, and other social media platforms. Previous policy writing experience is required. 

We are excited to welcome someone passionate and curious about policy, machine learning, and social media. We seek a self-motivated candidate who values high-quality work, adeptly follows instructions and manages tasks to completion, embraces a proactive approach, confidently seeks clarification or offers constructive feedback to enhance processes, possesses strong analytical skills, and enjoys continuous learning and problem-solving. 

What you’ll do:

• Research, define, and write policy relating to varied categories of social media content 

• Teach and refine labeling framework and associated guidelines

• Coach colleagues across internal teams on policy understanding and enforcement 

• Assist market facing teams with targeted model support, specialized analyses and synthesized findings

• Maintain an efficient and accurate level of production under all workloads

• Make judgment calls on nuanced content to provide cognitive and (where applicable) cultural understanding 

• Work closely with data scientists, engineers, and policy leadership to provide valuable insights on content trends, model deficiencies, and suggest improvements

• Be willing to work with sensitive content including but not limited to varying religious and political views, violence, and adult content

What we’re looking for:

• Experience writing or enforcing policy is required

• Experience and proficiency in Google Workspace applications, Sheets and Docs

• Experience reviewing social media content, including TikTok, YouTube, Facebook, and Instagram is a plus

• SQL familiarity is a plus

• Familiarity using social media platforms, including TikTok, YouTube, Facebook, Instagram, and Snap is required

• Strong written and verbal communication skills

• Keen attention to detail with the ability to perform tasks with high quality and consistency

• Exceptional critical thinking, problem-solving, and communication skills

• Ability to work in a fast-paced environment, adept at rapid learning, and skilled in effectively prioritizing tasks

• Capable in both collaborative teamwork and independent work

• Preference for a candidate that is located in the greater Los Angeles area

Benefits (for US based employees):

• Flexible PTO

• Medical, dental, and vision insurance with FSA options

• Company-paid life insurance

• Paid parental leave

• 401(k) with company match

• Professional development opportunities

• 10+ paid holidays off

• Flexible hybrid work schedules

• “Summer Fridays” (shorter work days on select Fridays during the summertime)

• In-office lunches, snacks, and beverages 

• Optional in-person and virtual events (we like to celebrate!)

Compensation (for US based employees):

The anticipated salary for this position is between $65,000 - $80,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better.  We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.