Account Manager - Los Angeles

As an Account Manager at Zen Educate, your main responsibilities will include managing and expanding a portfolio of school partnerships, generating staffing opportunities for paraprofessionals and teachers, and ensuring satisfaction through responsive communication. You'll be a central point of contact for school stakeholders while also monitoring educator engagement and fulfillment. Keeping up with trends and providing feedback to our Product team is key to enhancing our services.

To be considered for the Account Manager position at Zen Educate, ideal candidates should demonstrate a passion for education and previous experience in sales, partnerships, account management, or recruitment. If you're coachable, resilient, and possess a strong customer service mindset, we want you! A background in education or a willingness to learn can be advantageous, especially for those eager to contribute to a positive social impact.

Zen Educate boasts a collaborative and inclusive culture that values diverse perspectives and experiences. We prioritize professional growth, team celebration, and open communication, ensuring everyone feels appreciated and respected. Our commitment to diversity, equity, and inclusion fosters an environment where every voice is heard and contributes to our mission of transforming education recruitment.

Zen Educate embraces career growth! As an Account Manager, you'll have the chance to learn extensively about our operations while developing strong relationships in the education sector. With our high-growth trajectory, fueled by recent funding, ambitious and proactive team members will have unparalleled opportunities to advance into higher roles, as we expand in the US and UK markets.

In addition to a competitive salary of $67,000 to $74,000 OTE, Account Managers at Zen Educate enjoy a range of benefits, including 18 days of paid time off, flexible work schedules, and the opportunity to work on meaningful projects that impact education positively. Our team values a fun environment, making work enjoyable while striving to make a difference in the community.

When managing a portfolio as an Account Manager at Zen Educate, it's crucial to prioritize relationship building and open communication. Start by understanding each school’s unique needs and preferences, creating a tailored approach for engagement. Regular check-ins, feedback loops, and data analysis can help identify improvement areas, ensuring that both schools and educators are satisfied with their experiences.

For upselling at Zen Educate, demonstrate your ability to identify customer needs that align with the solutions offered. Share a clear example, including the products involved, the customer relationship, and what strategies you used to convey the added value. Highlight how your understanding of their goals led to successful upselling that benefited both parties.

Handling feedback from school partners requires empathy and a proactive mindset. Acknowledge their concerns first and discuss how their experiences can guide your service improvements. Use this feedback constructively to inform your approach, ensuring the school feels heard and valued. Following up with implemented changes can enhance trust and solidify the partnership.

To support educators, I believe in personalizing coaching based on individual needs and career goals. Regular check-ins and open discussions help identify areas for improvement while providing constructive feedback. Encouraging participation in training opportunities also empowers educators to enhance their skills, ensuring that they are confident in their roles within partner schools.

In a dynamic role like an Account Manager at Zen Educate, prioritization is key. I utilize lists, urgent versus important matrices, or project management tools to remain organized. I adapt to shifting priorities by assessing immediate needs, such as school demands or educator placements, ensuring I effectively manage multiple responsibilities without sacrificing service quality.

Engaging and motivating a team at Zen Educate can be achieved through recognition and celebrating achievements, regardless of size. Regular team meetings can create a space for collaboration and sharing best practices, fostering an environment of learning together. Open communication and highlighting the mission's importance contribute to a motivated and engaged team.

Building strong relationships with school partners demands genuine connection and understanding. I approach each partnership by investing time in learning about their values and challenges. Regularly interacting and being available fosters trust, allowing me to better align our services with their goals, leading to enduring partnerships and collaborative success.

Success as an Account Manager at Zen Educate can be measured through key performance indicators such as the number of successful placements, partner satisfaction, feedback quality, and revenue growth from upselling. Regularly evaluating these metrics can illuminate areas for improvement while keeping the focus on achieving both short-term and long-term goals.

During an interview, express your enthusiasm for the mission of Zen Educate, particularly in transforming education recruitment through innovative technology. Highlight your alignment with the company’s values of providing high-quality education while emphasizing how your skills and passion for education make you a strong fit for the role and the company culture.

Adapting to changes in the education sector involves staying informed on industry trends and challenges. For an Account Manager at Zen Educate, being proactive in seeking professional development opportunities, engaging with thought leaders, and gathering feedback from partners ensures you're equipped to respond to shifts effectively, allowing you to adapt your strategies to meet evolving needs.