Business Operations Intern

Job DescriptionWe are seeking a creative, engaged, and curious intern to join us this summer and support internal process improvements for scaling the Global Revenue Operations (RevOps) team. This ten-week, full-time position offers flexibility to accommodate class schedules and personal commitments. We are aiming for an early June start date and prefer someone who can commit to 40 hours per week during the summer, with 2-3 days spent working on-site at the Madison Zendesk office.The on-site work will provide valuable opportunities for in-person engagement and collaboration, allowing you to closely interact with team members, participate in brainstorming sessions, and get hands-on experience with projects. This face-to-face interaction is crucial for fostering stronger professional relationships, enhancing communication, and creating a supportive environment for creativity and innovation. We believe that in-person collaboration will significantly contribute to your personal and professional growth, ensuring you gain the most from this internship experience.We take pride in our ability to serve our internal and external customers through industry-leading responsiveness. As such, if you take initiative, enjoy having autonomy to move quickly, and are searching for an opportunity where you can learn about complex software transactions, process optimization, establishing best practices and the Software-as-a-Service (SaaS) industry, we’d love to hear from you.At Zendesk, diversity, equity and inclusion are more than buzzwords, and bigger than the bottom line. It's about our people knowing that they're valued where they work. Employees at Zendesk work hard to build a culture where everyone belongs. Employee Communities play a vital role in bringing us together and ensure we feel supported at work.What We’re Looking For:• Phenomenal communication and collaboration skills, both written and verbal.• A natural curiosity (no question too small!) and a robust personality with high levels of energy and motivation to exceed expectations.• Able to demonstrate initiative by speaking up when identifying process improvement opportunities• Strong analytical and problem-solving skills.• Superior organizational skills with excellent attention to detail.• A strong interest in business operations and process optimization.• A professional work ethic with a technical aptitude and a desire to take ownership of projects, learn from mistakes, and have fun.• Ability to learn quickly in a remote environment.• A self-starter! Ability to take direction and run with it.Key Responsibilities:• Focus on project-based work to assist in integrating our legacy customers into our core systems from merger and acquisition activities.• Support and execute User Acceptance Testing within our commerce-to-cash systems.• Document system workflows and process improvements relating to quoting, billing, and provisioning processes/systems.• Perform ad hoc analysis, respond to insight requests, and conduct data extractions to resolve critical business issues.• Develop and maintain various help center articles and enablement materials.• Assist in key data migrations for new system implementations and departmental initiatives.• Assist in setting up key billing accounts to streamline future selling models.• Support the implementation of departmental process improvement and automation initiatives within the RevOps team.• Learn the ins and outs of key systems (Stripe, Zuora, SalesForce, CPQ, Zendesk Support).• Gain knowledge and experience across different Corporate Services functions (Accounting, Finance, Sales, Legal).Requirements:• Actively enrolled in a degree program in Economics, Business, Finance, Accounting, or a related field.• Strong knowledge of G-Suite and Zoom applications.• Familiarity or prior experience with Salesforce, Zuora, or another CRM tool is preferred but not mandatory.• Must be authorized to work in the United States.• We prefer a qualified individual who resides in Madison, WI, or the immediate vicinity to facilitate better in-office collaboration and engagement.The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.The US annualized base salary range for this position is $25.00-$37.50. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.