Partnerships Operations Executive

About Zenyum

Zenyum is one of Asia’s largest consumer brands in the making. We channel tech and innovation to transform the dental category from a boring chore to an exciting ritual.

We provide a range of Smile Cosmetics, such as teeth-straightening Invisible Braces (Zenyum Clear) and the top-selling toothbrush (Zenyum Sonic) on e-commerce platforms and in physical stores.

We are backed by some of the world’s best VCs, including Sequoia and LCatterton. We are a bunch of ambitious folks and we want to create a place that you will want to show up for every single morning, and create products that make you smile more.

Join us in our mission to spread smiles across Asia!

Partnerships Operations Executive

As a Partnerships Operations Executive, your role will be crucial in enhancing the operations of both Zenyum and our partner clinics. This role is fundamentally about ensuring operational excellence, focusing on monitoring performance metrics, maintaining compliance with Service Level Agreements (SLAs), and managing the treatment plan progression effectively.

Beyond the core operational tasks, the position provides opportunities to engage in strategic initiatives, including the development of Standard Operating Procedures (SOPs), automation enhancements, and operational strategy formulation. This role demands a blend of meticulous organization, strategic insight, and robust interpersonal skills for successful collaboration with our team and dental clinic partners.

Ideal for individuals who thrive in a dynamic startup environment, this position requires a proactive approach, excellent organizational skills, and a capacity for strategic thinking. If you're driven by the challenge of maintaining smooth operations while contributing to strategic projects within a growing company, this role offers a fulfilling opportunity to impact Zenyum's success directly.

• Clinic and Internal Coordination: Act as the principal point of contact for both internal and external inquiries, ensuring smooth communication across all channels. Bridge our partner clinics and internal departments, resolving any escalations promptly and efficiently.
• Operations and SLA Management: Lead process improvements with our clinic partners and internal teams to consistently meet or exceed Service Level Agreements (SLAs). Regularly monitor SLA compliance, offering training and support to enhance performance. Work closely with sales, customer service, operations, and finance teams to ensure a superior client journey.
• Data Management: Keep clinic and doctor data accurate, comprehensive, and readily available, with Salesforce serving as the primary repository. Coordinate doctor schedules to ensure seamless operations and keep all stakeholders informed.
• Insights and Improvement: Leverage operational data to identify trends in clinic performance and develop strategies for SLA enhancement. Engage with various departments to tackle challenges related to clinic engagement, service operations, and the adoption of innovative features and processes.
• Finance: Generate and send monthly invoices to partner clinics, maintaining a strict focus on data accuracy.
• Product Releases: Develop and disseminate information on new product releases, along with training materials for new features within our clinic software. Facilitate the adoption of these new features by doctors and ensure their compliance.
• Clinic Feedback: Collect feedback from clinics regarding operational processes and product improvements, focusing on innovation and enhancement opportunities.

• Has a passion for healthcare innovation and customer satisfaction.
• Boasts a background in account management or service delivery, preferably with experience in the dental or medical fields.
• Exhibits strong problem-solving skills, with an ability to think quickly and creatively under pressure.
• Demonstrates a keen interest in technology, data analysis, and operational optimization.
• Shows a commitment to learning and personal growth, with a readiness to tackle complex challenges.
• Fluent in English, with proficiency in Chinese, Bahasa Malaysia, or Bahasa Indonesia considered a significant advantage. This multilingual capability will support effective communication with a wide range of partners and customers across different markets.

• Join the Team of one of the most ambitious and fastest-growing startups in Asia
• Learning about all aspects of communication, building the foundation for fame and fortune
• Work with top-talent, ready to take on one of the fastest growing and most innovative sectors in healthcare
• Be rewarded with highly attractive salary & growth prospects (competitive salary and commission, fast promotion track based on performance) 

About Zenyum

Zenyum is the newest innovation in dental care. We believe everyone deserves an affordable, confident smile.

We provide 3D-printed Invisible Braces, produced under the highest quality standards, to the rising Asian middle class. Zenyum matches professional dentists with cutting-edge technology and offers our patients orthodontic treatment at an unbeatable cost.

We are a team of experienced Internet entrepreneurs and doctors, and are backed by some of the world’s best venture capital, including Sequoia Capital. We believe in rigorous processes and high accountability towards ourselves to deliver the highest quality standard for our patients. As of today, we are live in four Asian markets and rapidly growing in Malaysia.

Become part of Asia’s biggest success story in dental care