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Clinic Supervisor

At ZoomCare we are working hard to make healthcare easy.  Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and  we're expanding from our roots in the Pacific Northwest to new markets.  We hope you will apply to become part of our dedicated, fast-moving team of superstars!
ZoomCare is seeking a Super Clinic Supervisor – Lab and Clinic Operations to join our team at the Tualatin Valley Super Clinic in Lake Oswego, ORThe Super Clinic Supervisor is responsible for overseeing the efficient daily operations of the clinic, balancing leadership with hands-on support to ensure cohesive workflows across clinical and lab functions. This role includes coordinating resources to support staff, maintaining alignment between schedules and patient volume, and acting as the primary on-site liaison with the District Manager. The Supervisor ensures that clinic operations run smoothly, collaborating closely with the Lab Director to support compliance and lab operations.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Represent our values: Awesome, Creative, Respectful, Team Players, Get it Done.
  • Perform routine patient care tasks during shifts, including rooming patients, taking vitals, and assisting with procedures; step into clinical roles for walk-in patient flow as needed to reduce bottlenecks and maintain smooth operations.
  • Provide mentorship and hands-on support to MAs, ensuring high-quality patient care; coordinate and assign breaks and lunches for MAs and lab staff, assigning MAs to support the lab as needed.
  • Manage clinic operations to ensure efficient workflows for patient care and lab services; monitor and maintain inventory levels with a focus on efficiency and waste reduction.
  • Support effective use of technology and EHR systems, providing troubleshooting and assistance; identify workflow improvement opportunities, bringing recommendations to the DM for approval and implementation.
  • Supervise MAs, Lab Associates, MTs, and MLTs, providing daily guidance and support; collaborate with providers and nurses to enable them to work at the top of their licensure.
  • Assist with training and onboarding new staff, ensuring familiarity with workflows, protocols, and operational expectations; address staff performance issues through coaching or disciplinary actions as necessary.
  • Foster a positive, collaborative work environment aligned with clinic values; support recruitment by participating in MA interviews.
  • Act as the on-site liaison between the DM and clinic staff, escalating critical issues as needed; partner with safety, training, and compliance teams to uphold safety protocols and regulatory standards.
  • Participate in regular meetings with the DM, reporting on staffing, patient care, and operational performance; respond effectively to unexpected challenges or emergencies to minimize disruptions to patient care.
  • Coordinate with other supervisors or teams to share staff or resources between clinics as needed.
  • Other duties as assigned.
QUALIFICATIONS
  • 2+ years of leadership experience in retail, customer service, or a related field; healthcare experience preferred but not required.
  • Proven ability to manage small teams of approximately five people, with a focus on performance management, team development, and collaboration.
  • Experience as a Medical Assistant (MA) or in a similar clinical support role.
  • Strong organizational and multitasking skills with the capacity to handle multiple priorities in a fast-paced environment.
  • Demonstrated ability to coach, mentor, and manage performance to create a positive and collaborative team atmosphere.
  • Familiarity with patient scheduling, walk-in management, and basic lab workflows.
  • Excellent communication and interpersonal skills to engage effectively across clinical, lab, and operational teams.
  • Experience coordinating with multidisciplinary teams, including lab personnel, to ensure seamless operations.
COMPENSATION  PACKAGE 
  • Medical, Dental, Vision benefits
  • 401K with employer match
  • Paid Time Off, Paid Holidays, Paid Parental Leave, Sabbatical Program
  • Salary Range: $70,000 - $75,000
  • Other Compensation: May be eligible for other compensation such as bonuses 
WORKING CONDITIONS
  • Work is performed in a fast-paced clinic and lab setting with patient interaction.
  • Exposure to hazardous materials and infectious diseases is possible.
  • Frequent use of computers, EHR systems, and medical equipment.
  • Prolonged standing and walking required throughout shifts.
  • Occasional crouching, kneeling, and bending, lifting or moving of items up to 25 pounds.
  • Ability to respond quickly to urgent situations as needed.

 

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What You Should Know About Clinic Supervisor, ZoomCare

ZoomCare is on a mission to transform healthcare into an easy and accessible experience, and we are on the lookout for a dynamic Super Clinic Supervisor – Lab and Clinic Operations to join our energetic team at the Tualatin Valley Super Clinic in Lake Oswego, OR! In this exciting position, you will play a pivotal role overseeing the daily operations of our thriving clinic, ensuring everything runs smoothly from clinical workflows to lab functions. If you have a knack for leadership and hands-on support, you'll find joy in balancing direction and collaboration with our dedicated staff. Your responsibilities will span from mentoring Medical Assistants and managing patient care operations to troubleshooting technology and coordinating staff schedules. You’ll work closely with the Lab Director to enhance compliance and efficiency, creating an environment where patients receive top-notch care without delays. At ZoomCare, we value creativity, teamwork, and an unwavering commitment to excellence. You’ll also participate in recruitment efforts to build an exceptional team that aligns with our core values and ensures quality healthcare for our patients. If you thrive in a fast-paced environment and are excited about making a positive impact in healthcare, we invite you to be part of our mission. Let’s make healthcare better, together!

Frequently Asked Questions (FAQs) for Clinic Supervisor Role at ZoomCare
What does a Super Clinic Supervisor at ZoomCare do?

The Super Clinic Supervisor at ZoomCare is responsible for overseeing the clinic's daily operations, ensuring efficient workflows, providing mentorship to staff such as Medical Assistants, and managing lab operations alongside the Lab Director. This role combines leadership with hands-on responsibilities to promote a cohesive team environment.

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What skills are required for the Super Clinic Supervisor position at ZoomCare?

Candidates for the Super Clinic Supervisor role at ZoomCare should possess strong organizational and multitasking skills, experience in managing teams, and excellent communication abilities. Familiarity with patient care processes in a clinical setting and proven leadership experience are also crucial for success.

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What opportunities for growth are there for a Super Clinic Supervisor at ZoomCare?

At ZoomCare, Super Clinic Supervisors have ample opportunities for professional growth, including mentorship, ongoing training, and participation in initiatives that enhance clinic operations. Supervisors can also take part in recruitment and development, paving the way for future leadership roles.

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What kind of work environment can a Super Clinic Supervisor expect at ZoomCare?

A Super Clinic Supervisor at ZoomCare will operate in a fast-paced clinic and lab environment, working closely with healthcare professionals and engaging with patients. This role requires adaptability and quick decision-making to effectively handle unexpected challenges.

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Does ZoomCare provide training for the Super Clinic Supervisor position?

Yes, ZoomCare provides comprehensive training for the Super Clinic Supervisor position. New hires will receive guidance on workflows, protocols, and expectations to ensure they are fully prepared to lead and support their teams effectively.

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What is the salary range for a Super Clinic Supervisor at ZoomCare?

The salary range for a Super Clinic Supervisor at ZoomCare is between $70,000 and $75,000 per year, reflecting the experience and leadership capabilities of successful candidates in this important role within the organization.

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What benefits does ZoomCare offer to Super Clinic Supervisors?

ZoomCare offers comprehensive benefits for Super Clinic Supervisors, including medical, dental, and vision coverage, a 401K plan with employer match, paid time off, and a sabbatical program, ensuring employees are well-supported in both their professional and personal lives.

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Common Interview Questions for Clinic Supervisor
How do you maintain effective communication within your team as a Clinic Supervisor?

To maintain effective communication as a Clinic Supervisor, prioritize regular team meetings, encourage open dialogue, and utilize collaborative tools that allow everyone to stay updated on daily operations and patient care needs.

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Can you describe your experience with managing clinical workflows?

When discussing my experience with managing clinical workflows, I would highlight specific scenarios where I successfully coordinated patient care, managed staff schedules, and implemented procedures that reduced wait times and enhanced efficiency in operations.

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How do you handle performance management within your team?

In performance management, I believe in a proactive approach that includes regular one-on-one meetings to provide feedback, mentorship, and support. I would discuss specific strategies that I’ve utilized to motivate staff and address any performance issues constructively.

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What strategies do you use to resolve conflicts among team members?

I resolve conflicts by addressing issues promptly and fostering an environment where everyone feels heard. I emphasize the importance of empathy and encourage team members to express their concerns openly while seeking collaborative solutions.

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How do you ensure compliance with healthcare regulations and safety protocols?

To ensure compliance, I maintain up-to-date knowledge of healthcare regulations and implement training sessions for staff to familiarize them with protocols. Regular audits and checks also help reinforce adherence to safety standards.

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Describe a time you encountered an unexpected challenge in clinic operations and how you handled it.

In a scenario where an unforeseen staffing shortage occurred, I coordinated with other departments to ensure patient flow remained uninterrupted. I filled in roles as needed while also quickly exploring options for temporary staffing solutions to mitigate the situation.

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How do you support your staff's professional development?

Supporting staff development is important to me; I offer mentoring, encourage participation in training programs, and facilitate discussions about career goals. By providing opportunities for growth, I help each team member reach their full potential.

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What tools do you find helpful in managing clinic operations?

I find Electronic Health Records (EHR) systems, scheduling software, and performance metrics tools fundamental to managing clinic operations. They provide vital data that inform decisions, streamline communication, and enhance patient care.

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How do you approach the integration of technology in clinic workflows?

My approach to integrating technology involves assessing current workflows and identifying areas for improvement. I actively seek staff feedback on tech tools to ensure they meet clinical needs and enhance patient interactions effectively.

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What motivates you to work in healthcare, specifically in a supervisory role?

I am motivated by the positive impact healthcare has on people's lives. In a supervisory role, the opportunity to lead and inspire a team in delivering quality patient care while fostering a supportive work environment is incredibly fulfilling.

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Full-time, on-site
DATE POSTED
November 26, 2024

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