Senior Technical Delivery Manager
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.
ZoomInfo is growing and looking to add a talented and passionate Senior Technical Delivery Manager to our team! In this role, you will lead the technical implementation and delivery of our industry-leading data management solutions, working collaboratively with consultants, project managers, account teams, and technical experts to ensure exceptional client satisfaction and successful implementation outcomes.
What You'll Do:
- Manage end-to-end technical implementation of ZoomInfo solutions within client systems, focusing on CRM/MAT environments
- Serve as both project manager and strategic consultant during onboarding and implementation phases
- Drive standardization in procedures and enhance delivery efficiency while identifying revenue growth opportunities
- Lead high-level technical discussions on topics including: data orchestration, API’s, data transformation, data hygiene, OAuth setup, and CRM workflows
- Assist and contribute to technical documentation, including requirements and project plans
- Troubleshoot and resolve technical issues, escalating product defects to Development and Engineering teams when necessary
- Enable clients to maximize solution benefits through best practices and innovative thinking
- Collaborate cross-functionally with leadership and stakeholders to align efforts with enterprise and strategic customer needs
- Design and deliver custom data management solutions that meet or exceed client expectations
- Collaborate with internal teams across Sales, Client Support, QA Engineering, and Product Management
- Other related duties as assigned
What You'll Bring:
- 5+ years of experience in technology implementation, preferably in data and/or SaaS applications
- 2+ years of experience managing projects (customer facing projects, onboarding, training, etc)
- Strong knowledge of CRM and Marketing Automation Tools (Salesforce, HubSpot, Marketo, Eloqua, Pardot, Dynamics)
- SFDC Admin certification preferred
- Proven experience in technical advisory roles (Solution Consultant/Architect, Technical Account Manager, Implementation Manager, Sales/Marketing Operations)
- Excellent problem-solving abilities with strong analytical and troubleshooting skills
- Outstanding communication skills, both written and verbal
- Strong business acumen with the ability to translate requirements into effective solutions
- Experience working directly with enterprise-level clients
- Demonstrated ability to manage multiple projects independently
- Team-focused mindset with an emphasis on attention to detail and quality
- High capacity to learn new technical concepts and applications
We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
- Incredibly strong onboarding program - be set up for success in your first 90 days
- Ongoing training to help you grow
- Market leading product offering (check our our long list of G2 awards)
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!
This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MA
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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: ZI) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
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ZoomInfo was founded in 2000 and is headquartered in Vancouver, Washington. The company offers a business-to-business data platform utilized by sales and marketing teams, recruiters, and other business professionals for lead generation and detaile...
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