Senior Technical Delivery Manager

At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo.

ZoomInfo is growing and looking to add a talented and passionate Senior Technical Delivery Manager to our team! In this role, you will lead the technical implementation and delivery of our industry-leading data management solutions, working collaboratively with consultants, project managers, account teams, and technical experts to ensure exceptional client satisfaction and successful implementation outcomes.

What You'll Do:

• Manage end-to-end technical implementation of ZoomInfo solutions within client systems, focusing on CRM/MAT environments
• Serve as both project manager and strategic consultant during onboarding and implementation phases
• Drive standardization in procedures and enhance delivery efficiency while identifying revenue growth opportunities
• Lead high-level technical discussions on topics including: data orchestration, API’s, data transformation, data hygiene, OAuth setup, and CRM workflows
• Assist and contribute to technical documentation, including requirements and project plans
• Troubleshoot and resolve technical issues, escalating product defects to Development and Engineering teams when necessary
• Enable clients to maximize solution benefits through best practices and innovative thinking
• Collaborate cross-functionally with leadership and stakeholders to align efforts with enterprise and strategic customer needs
• Design and deliver custom data management solutions that meet or exceed client expectations
• Collaborate with internal teams across Sales, Client Support, QA Engineering, and Product Management
• Other related duties as assigned

What You'll Bring:

• 5+ years of experience in technology implementation, preferably in data and/or SaaS applications
• 2+ years of experience managing projects (customer facing projects, onboarding, training, etc)
• Strong knowledge of CRM and Marketing Automation Tools (Salesforce, HubSpot, Marketo, Eloqua, Pardot, Dynamics)
• SFDC Admin certification preferred
• Proven experience in technical advisory roles (Solution Consultant/Architect, Technical Account Manager, Implementation Manager, Sales/Marketing Operations)
• Excellent problem-solving abilities with strong analytical and troubleshooting skills
• Outstanding communication skills, both written and verbal
• Strong business acumen with the ability to translate requirements into effective solutions
• Experience working directly with enterprise-level clients
• Demonstrated ability to manage multiple projects independently
• Team-focused mindset with an emphasis on attention to detail and quality
• High capacity to learn new technical concepts and applications

• Incredibly strong onboarding program - be set up for success in your first 90 days
• Ongoing training to help you grow
• Market leading product offering (check our our long list of G2 awards)
• Comprehensive Medical, Dental, Vision
• Eligibility for Future Equity Awards
• 401k Matching (50% of the first 7% of your contribution)
• 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
• Family forming benefits up to $20k, plus discounts on a Care.com membership
• Virgin Pulse Wellness Program
• Optional add ons such as pet insurance, legal service support, and more!

This is a hybrid position, working a minimum of three days per week from one of our office locations - Waltham MA, Vancouver WA, or Bethesda MA

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