Sales Enablement Service Designer

As a Sales Enablement Service Designer at Zoopla, you’ll be responsible for designing and optimizing sales support services and enhancing the end-to-end sales journeys. This includes processes from lead capture to billing and renewals, ensuring a user-centered design approach that improves the internal experience. Collaboration with product, engineering, and sales teams will be essential as you map user journeys and co-create solutions that drive value for our business.

Candidates for the Sales Enablement Service Designer role at Zoopla should possess experience in service design, process design, or systems thinking, particularly within a product-led or tech-driven organization. Strong research and mapping skills, combined with an understanding of business operations and sales enablement, are critical. An emphasis on human-centered design and familiarity with tools like Salesforce will be advantageous.

The Sales Enablement Service Designer at Zoopla plays a crucial role in our mission by enhancing the internal sales processes. By designing intuitive and scalable processes, you help empower our teams to deliver exceptional value to agents and developers. This not only improves the operational efficiency of our commercial teams but ultimately leads to better service for our users, aligning with Zoopla’s aim to support better home decisions across the UK.

At Zoopla, Sales Enablement Service Designers often utilize tools such as Salesforce for managing sales processes, alongside other frameworks for journey mapping, service blueprints, and stakeholder facilitation. Familiarity with agile methodologies and continuous discovery practices will also be beneficial in this role, as you strive to create optimized service experiences.

Zoopla offers a robust benefits package for the Sales Enablement Service Designer role, including 25 days of annual leave, additional leave for volunteer work, enhanced parental leave, and financial support for fertility treatments. You'll also enjoy benefits like a discretionary annual bonus, pension contributions, and health insurance options, alongside work flexibility and well-being initiatives.

When answering this question, highlight specific projects you've worked on that involved service design. Discuss the processes you implemented and the outcomes achieved, emphasizing your understanding of internal tooling and your collaboration across teams.

In your response, discuss your methodology for gathering user insights and the tools you use to create effective user journey maps. Share examples of how you've identified pain points and made design recommendations based on research data.

Talk about your analytical approach to examining sales processes, using data and feedback from users to pin down areas that need improvement. Describe your experience in employing a test-and-learn strategy to validate your findings.

Emphasize the importance of building relationships with internal stakeholders, and methods you use for effective interviews and surveys. Highlight your ability to communicate and advocate for user-centered design throughout the organization.

Point out how collaboration is vital for ensuring that all the stakeholders are aligned with the service design objectives. Mention past experiences where teamwork led to effective ideation and problem-solving for designing processes.

Be prepared to discuss a project that showcases your skills in design and execution. Detail the initial challenges, your approach, the collaborative efforts involved, and the measurable outcomes that resulted from the improvement.

Explain that a user-centered design means putting users' needs first, even when dealing with complex internal systems. Share strategies you use to maintain focus on user outcomes while balancing business objectives.

Discuss your proficiency with Salesforce and similar tools, including how you've utilized them to streamline processes and report on sales data. Offer examples of how they've impacted your previous projects.

Talk about implementing agile methodologies in your work, along with techniques like user testing, surveys, and feedback sessions to ensure that the design remains relevant and effective in addressing user needs.

Mention methods like attending industry conferences, engaging in professional networks, and reading relevant publications. Show your commitment to personal growth and adaptiveness in the fast-evolving field of service design.