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Group Product Manager

Our Story

 

Hello there. We’re Zopa.

 

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com


We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 


If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife


We are looking for a GroupProduct Manager to lead on our product as we shape and build out the customer experience and features. 

 

As the Group Product Manager on one of our critical customer-facing products, you will be at the forefront of our product strategy and execution. We have a number ofproducts which you could be supporting, including our new current account, our savings product, our mobile app and our payments experience. 

 

This role requires a visionary leader who can drive innovation and ensure our product delivers exceptional value to our users. You will be responsible for setting the strategic direction, overseeing the development process, and ensuring launches to the wider market are successful. Critical to this will be ensuring customers are excited by our product and want to use it over the competition. 

 

Of course, you won't be doing this alone. Collaboration is in our Zopa DNA which means you'll be managing 3 Product Managers split across 3 squads and supported by 19 engineers. There’s no room for ivory tower thinking and dishing out requirements - you’ll need to work proactively and collaboratively from the ground up, coaching your team, engaging stakeholdersand most importantly making sure we're building the right things. 

 

This is an opportunity that can give a lot of scope to supercharge your career within a fast-scaling FinTech that is looking to IPO soon. If this challenge excites you, we'd love to hear from you! 


A day in the life...
  • Set the strategic direction for the user experience of a key product in collaboration with the leadership team  
  • Manage and develop 3 Product Managers of user facing squads across onboarding, retention and payments. You must ensure our customers are excited by our product 
  • Set a high bar for product design and customer empathy – working with theDesign teamto create an optimised and differentiated customer experience 
  • Ensure everything built is beautiful, valuable, viable, usable and feasible 
  • Work closely with Engineering leadership onteam structure and delivery. Support your teams with how to architectsolutions, supporting them make the right trade-offs to ensure a speedy delivery of value and fast learning 
  • Manage relationships and interdependencies across the business with key stakeholders such as Operations, Compliance, Brand, Legal and Finance, along with other Product tribes 
  • Use data and MI to optimise the experience and commercials. Ensure the team is obtaining and using the necessary insight to succeed 
  • Build and inspire the team, fostering a culture of collaboration and continuous learning 
  • Contribute to the wider product community at Zopa to ensure that it continues to be a compelling place for talented people to build their product careers 


About you...
  • Proven Expertise in Fintech: Demonstrated ability to manage and lead diverse products or domains within the Fintech sector, ensuring alignment with industry standards and innovative practices. 
  • Analytical Skills: Expertise in both qualitative and quantitative analysis, enabling data-driven decision-making and strategic planning. 
  • Prioritization and Management: Strong skills in prioritizing and managing product features and initiatives, ensuring that the most impactful projects are given precedence. 
  • Product Development Experience: Extensive experience with the 0-1 journey, including the initial development and scaling up of products, ensuring successful market entry and growth. 
  • Product-Market Fit Assessment: Proficient in assessing product-market fit through the use of personas, segmentations, and iterative feedback loops, ensuring products meet customer needs and market demands. 
  • B2C Experience: Experience in the B2C sector, with a deep understanding of consumer behavior and market trends, crucial for driving product success. 


#LI-HS1


Flexible working? Yes please!

 

At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work-life balance. Our teams work in a hybrid manner, from our vibrant UK offices and the comfort of their own homes, at a frequency that suits the team and the work they do.

 

Not only that – you'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.


*Subject to having the right to work in the country of choice


Diversity Statement


Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 

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CEO of Zopa
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Jaidev Janardana
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What You Should Know About Group Product Manager, Zopa

At Zopa, we’re on the hunt for a Group Product Manager to join our awesome team in London! As a pioneering player in the financial tech space, we’re reshaping banking with a people-first approach. Imagine being at the forefront of product strategy, steering the development of exciting features for our customers—like our new current account or mobile app. In this role, you’ll collaborate with a talented squad of 3 Product Managers, guiding them as they bring innovative ideas to life. You’ll set the strategic direction for products that genuinely delight our users, ensuring they choose us over competitors. If you are passionate about crafting amazing customer experiences and love tackling unconventional challenges, you’ll fit right in! We brag about our collaborative culture at Zopa, where you will partner with engineers and stakeholders across various departments to ensure everything we create is beautiful and valuable. Your analytical skills will be crucial as you use data to optimize our offerings. Plus, you’ll be creating an inspiring team environment where learning never stops. This position is perfect for someone with proven fintech expertise and an enthusiasm for product development, ready to accelerate their career in a fast-scaling company aiming for an IPO. If this sounds exciting, we would love to hear from you!

Frequently Asked Questions (FAQs) for Group Product Manager Role at Zopa
What are the responsibilities of a Group Product Manager at Zopa?

As a Group Product Manager at Zopa, your responsibilities will include setting the strategic direction for key customer-facing products, leading a team of Product Managers, and ensuring that product launches are successful. You will also collaborate closely with various teams to ensure a seamless customer experience, using your analytical skills to optimize our offerings and keep our users engaged.

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What qualifications do I need to become a Group Product Manager at Zopa?

To qualify for the Group Product Manager role at Zopa, you should possess a strong background in fintech, with experience managing diverse products. You will need excellent analytical skills for data-driven decision-making, and prior experience in product development, particularly in B2C environments, will set you apart. Strong leadership skills for managing teams are also crucial.

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How does collaboration work for a Group Product Manager at Zopa?

Collaboration is key for a Group Product Manager at Zopa. You’ll work closely with your Product Manager team, engineers, and various other departments such as Operations and Compliance to ensure that everyone is aligned and working towards creating an exceptional product. This collaboration fosters innovation and ensures that we build the right solutions for our customers.

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What makes Zopa a great place to work for a Group Product Manager?

Zopa offers a vibrant culture that embraces diversity and innovation. As a Group Product Manager, you’ll find opportunities to grow your career in a fast-scaling fintech environment. With a commitment to flexibility, you can enjoy a hybrid working model and can even work abroad up to 120 days a year. Plus, Zopa's recognition as one of the UK’s Most Loved Workplaces speaks volumes about the supportive team atmosphere.

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What does the career path look like for a Group Product Manager at Zopa?

As a Group Product Manager at Zopa, you will have a fantastic opportunity to advance your career, especially as we aim for an IPO. With your hands-on experience leading innovative products and building teams, you could expand your role within product strategy or move into higher leadership positions in the company, thanks to the dynamic and supportive culture we have established.

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Common Interview Questions for Group Product Manager
Can you describe your experience with product development in the fintech sector?

When answering this question, focus on specific projects you’ve worked on in fintech. Highlight your role in product development from conception to launch and emphasize any innovative solutions you implemented that addressed user needs.

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How do you prioritize features for a product launch?

Discuss your approach to prioritization, emphasizing data-driven decision-making. You could mention how you consider user feedback, market analysis, and business goals, ensuring that the most impactful features are prioritized for development and launch.

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What strategies do you use to ensure a great user experience?

Explain how you advocate for user-centered design principles. Share specific methods like user testing, gathering feedback through interviews, and collaborating with design teams to enhance user experience and product viability.

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Describe a challenging product decision you made and how you handled it.

Share a specific example where you faced a tough choice in product management. Discuss your thought process, collaboration with your team, and how you successfully reached a resolution while minimizing risk for the company.

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How do you manage interdependencies between multiple teams?

Discuss your communication strategies for managing interdependencies. Highlight how you keep all teams informed, leverage project management tools, and create clear channels for collaboration to ensure alignment across departments.

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What methods do you use to gather customer feedback?

Detail your approach to collecting customer feedback. Mention techniques like surveys, focus groups, and usability testing. Explain how you analyze the feedback to derive actionable insights for product improvements.

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How do you assess product-market fit?

Talk about employing various techniques such as using personas, segmentations, and iterative testing to determine product-market fit. Provide examples of how you’ve successfully assessed fit in past product launches.

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Can you discuss your leadership style in managing product teams?

Describe your leadership philosophy, focusing on collaboration, mentorship, and data-driven decision-making. Share experiences where your leadership helped improve team dynamics and product outcomes.

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What tools do you use for product management, and why?

Mention the specific product management tools you are proficient in, such as JIRA or Trello, and explain how they help streamline processes, manage tasks, and facilitate communication within your teams.

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How do you keep up with trends in the fintech industry?

Discuss your methods for staying informed about fintech trends, such as following industry publications, attending webinars, or networking within fintech communities. Emphasize how this knowledge informs your product strategy.

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DATE POSTED
December 8, 2024

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