Business Operations Specialist

In this role, you will report directly to the Director, WW GTM Business Operations, and will be responsible for managing the program and operations in Americas.  Your primary role will be to work cross-functionally to help facilitate the conversations and bring projects/initiatives to completion.

General (40%)

• Own production of agendas, meeting notes, scheduling key sessions, and collaborating and producing presentations
• Own building of organizational charts, distribution lists, and calendars of key initiatives to manage and support the business
• Work with cross-functional teams to collaborate, arrive at decisions and plans of action, and execute for the Americas GTM departments
• Coordinate large internal and external meetings.
• Plan team offsites, business reviews, etc.
• Book multi-city travel for the senior leadership you are aligned with as requested
• Prepare extensive travel expense reports for the senior leadership you are aligned with as requested
• Prepare monthly expense reports for the senior leadership you are aligned with 

Programs (30%)

• Support the execution of the strategy and program development; coordination includes cross-functionally partnering with the practice leaders and their teams to ensure each implementation has consistency across scope, definition, work product, plan management, and ensuring projects are delivered within scope, quality, time, and cost requirements.
• Drive accountability through the matrixed program and project plans and frequent status updates and communications; expect to drive alignment across all GTM functions.
• Manage regularly scheduled, detailed, and accurate program and project plans with supporting metrics. 
• Communicate status updates on programmatic and project initiatives; understand the details to write these communications on behalf of management.  

Operations (20%)

• Ensure management of all GTM business operations. Business Operations include business support, back-office operations, internal systems, and process improvement across customer success, channels, marketing, products, etc. 
• Responsible for defining business processes, documenting and raising systems requirements, and deploying improvements, rollouts, and launches (globally and across theatres)  
• Continue to enhance and improve processes, methodology, governance, and tools within the business. 
• Partner with back-office organizations (i.e., ecosystem, legal, IT, HR, sales operations, and finance) to resolve issues, drive improvements, and prioritize enhancements 

Reporting and Dashboard Creation/Management (10%)

• Own reporting to track the cross-functional operating metrics against key goals, weekly status reports as well as the creation of all dashboards
• Work with all functions (marketing, support, product engineering, business development, and finance) to deliver comprehensive dashboards and reports necessary to run the business.

Qualifications

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