Job details

Product Support Engineer - job 1 of 2

Zscaler is seeking an experienced Product Support Engineer to join their Customer Success Strategy & Operations team in Tokyo, Japan. This role focuses on providing expertise in technical support for enterprise security and network problems.

Skills

Technical support expertise
Troubleshooting and debugging skills
Customer satisfaction focus

Responsibilities

Provide phone/email consultation to independently debug complex security/network problems for Tier II support
Work with Engineering to assist the customer with testing or troubleshooting
Reproduce customer issues to verify problems and provide feedback to the Engineering and Operations team

Education

Minimum university degree in IT or related field

Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks

To read the complete job description, please click on the ‘Apply’ button

By Zscaler

Zscaler: Securing your cloud transformation We are passionate about being the best; the best global security company that enables mobile and enterprise businesses to be more secure, safer, and faster.

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FUNDING

Public

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE