Senior Data Center Operations (DCO) Engineer

As a Senior Data Center Operations (DCO) Engineer at Zscaler, your primary responsibilities include installing server and network infrastructure, troubleshooting production data center issues, and collaborating with different teams to manage break/fix activities. Additionally, you will engage with Remote Hands and schedule installations or maintenance tasks, ensuring everything is validated before going live.

To qualify for the Senior Data Center Operations (DCO) Engineer role at Zscaler, you need a minimum of 5 years of experience in production data center environments. Strong knowledge of various server types, network devices, optics, and cabling is essential. Moreover, familiarity with LINUX/UNIX command line management tools such as ILO and IPMI is preferred, along with the ability to lift heavy equipment when necessary.

Yes, the Senior Data Center Operations (DCO) Engineer position at Zscaler is fully remote, allowing you to work from anywhere in the USA. This flexibility enables you to balance your personal and professional life while contributing to an innovative and collaborative team.

Zscaler offers comprehensive and inclusive benefits to its employees, including various health plans, vacation time, parental leave, and education reimbursement. This support reflects Zscaler's commitment to the well-being of its employees, especially those in critical roles like Senior Data Center Operations (DCO) Engineer.

At Zscaler, diversity drives innovation and productivity, and the company actively promotes an inclusive environment. They celebrate diverse backgrounds and identities and are committed to creating a representative team where everyone belongs, including those in the Senior Data Center Operations (DCO) Engineer role.

In your answer, share specific examples of server installations you've managed, detailing any challenges you faced and how you resolved them. Highlight your familiarity with different server types and installation techniques to demonstrate your technical proficiency.

Discuss your systematic approach to troubleshooting. Reference tools you use, such as monitoring software or command-line interfaces, and provide examples of past incidents where your troubleshooting skills led to successful resolutions.

Highlight your communication strategies and any tools you use for effective collaboration. Share a situation where you successfully coordinated with remote teams or third-party vendors to achieve a significant goal.

Explain your understanding of security protocols in data centers. Mention any specific measures you take to protect infrastructure and data, as well as instances where your proactive approach prevented security breaches.

Be specific about your familiarity with the LINUX/UNIX command line. Discuss tasks you have performed, such as managing user permissions or setting up services, and how this experience contributes to your effectiveness in the Senior Data Center Operations role.

Choose a project that showcases your skills relevant to the Senior Data Center Operations role. Explain your role, objectives, and outcomes, emphasizing teamwork, technical competencies, and contributions to the project's success.

Discuss your strategies for prioritization, such as using task management tools or criteria for evaluating tasks based on urgency and impact on operations. Share an anecdote that illustrates your ability to manage multiple priorities effectively.

List the tools and technologies you have worked with, such as monitoring software, management interfaces, and diagnostic tools. Explain how familiarizing yourself with these technologies enhances operational efficiency.

Talk about your commitment to maintaining thorough documentation for processes, changes, and incidents within the data center. Detail any compliance measures you've been a part of and how they align with industry standards.

Be honest about your willingness to travel and provide insights into how travel will enhance your role. Discuss any past experiences where travel was beneficial for work-related objectives and how you managed your responsibilities while away.