Senior Manager, Project Management Office

Our Customer Success Strategy & Operations team uses valuable data and market research to help our customers succeed. Our teams collaborate to identify solutions using competitor and industry trend analysis, providing valuable insights for strategic decision-making. We're responsible for facilitating smooth transitions during organizational change efforts that promote employee adoption. You'll help solve challenges faced by our client-facing teams to help make Zscaler more efficient in meeting our customers' needs.

We're looking for a Sr Manager, PMO to join our Customer Success Strategy Operations team. You will build and provide centralized oversight, support, and governance for projects. You will measure and report progress to management. A bring understanding of how to manage both technical and nontechnical portfolios. You will report to the Vice President of Customer Success Strategy Operations and can be remote within the U.S.

• Establish and enforce project management methodologies, processes, and best practices across the organization.
• Provide governance and control mechanisms to ensure that projects align with organizational goals, are delivered on time, within budget, and meet quality standards
• Monitor project progress, identify potential issues, and implement corrective actions.
• Improve resource allocation by providing visibility into resource availability and demand across projects
• Establish risk management frameworks and processes, facilitate risk assessments, and help implement risk mitigation strategies.
• Facilitate the capture, documentation, and sharing of project-related knowledge and lessons learned. Establish repositories, templates, and tools that allow project teams to access and use previous project experiences
• Provide executive-level reporting and communication on project status and overall portfolio health

What We're Looking for (Minimum Qualifications):

• 5+ years of experience project/program management in SaaS/technology space
• 5+ years working in project management software and tools such as Asana, Jira, or Google Suite.
• Analytical and problem-solving abilities.
• 5+ years of experience handling multiple projects
• Excellent written and verbal communication skills

What Will Make You Stand Out (Preferred Qualifications):

• Experience supporting technology-focused projects within the SFDC ecosystem.
• Project Management Professional (PMP) certification or other relevant certifications are desirable.

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At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!