Account Executive (SMB)

The primary responsibilities of an Account Executive (SMB) at Zuub include identifying and qualifying new sales opportunities, connecting with potential clients, and converting them into loyal Zuub customers. You will strategically position Zuub's products and services to meet the unique needs of single and small multi-location dental offices, collaborating closely with Customer Success and Technical teams to ensure a win-win experience.

To be considered for the Account Executive (SMB) role at Zuub, candidates should have at least 2 years of B2B SaaS software sales experience, or 1 year specifically in dental SaaS sales. A proven track record in successful SaaS sales, exceptional relationship management skills, and the ability to manage multiple priorities in a fast-paced environment are also key qualifications for this position.

As an Account Executive (SMB) at Zuub, your contributions will not only include driving sales but also elevating the entire team by sharing insights and best practices. Success in this role involves relentless pursuit of inbound opportunities and documenting activities effectively in Hubspot CRM, ensuring transparency and collaboration within the team.

Zuub is committed to ensuring the success of its Account Executives (SMB) by providing access to industry knowledge, technical training, and collaborative support from Customer Success and Technical teams. This teamwork approach helps in creating a robust experience for both clients and the sales team members.

Zuub offers a competitive compensation package for the Account Executive (SMB) position, including an annual base salary ranging from $70,000 to $75,000, with on-target earnings of $110,000 to $140,000 through base and commission. Additionally, benefits include flexible paid time off, a 401k contribution option, and comprehensive company-sponsored health benefits.

When discussing your sales process, highlight key stages like identifying leads, qualifying prospects through needs assessments, tailoring your pitches to align with customer needs, addressing objections proactively, and following up diligently. Demonstrate a structured approach while emphasizing flexibility, as understanding the client's context can often lead to customized solutions.

Effective time management is vital in a fast-paced role like an Account Executive (SMB). Share techniques you use, such as prioritization matrices, task management tools, or setting SMART goals to delineate critical tasks. Emphasize the importance of staying organized and adaptable, ensuring that urgent client needs are met without compromising on longer-term objectives.

Discuss any direct experience you might have working with dental software or similar healthcare technology. If applicable, share specific examples of how you've contributed to dental sales teams, understood the challenges of the industry, and successfully closed relevant deals that positively impacted practices.

Use the STAR method (Situation, Task, Action, Result) to explain a specific instance where you faced a strong objection. Focus on how you listened to the client's concerns, addressed their needs with tailored solutions, and resulted in a successful sale, highlighting the learning outcomes from the experience.

Demonstrate your commitment to professional growth by discussing resources you rely on, such as industry publications, networking with peers, attending webinars or conferences, and engaging in online communities focused on dental SaaS. This not only aids your personal development but also enhances the quality of discussions with prospects.

Share a mix of outbound and inbound strategies that you employ, such as cold calling, email campaigns, social media outreach, and leveraging referrals. It's important to convey that you prioritize understanding the target market and tailoring your approach based on the different needs of potential clients in the dental industry.

Outline your understanding of the customer journey, emphasizing the importance of clear communication, setting expectations, and collaborating closely with the Customer Success team. Consider mentioning how you'd approach follow-ups post-onboarding to ensure satisfaction and assist in any necessary product training.

Discuss your perspective on the unique challenges in this niche market, such as understanding the diverse needs of dental practices, addressing concerns about technology adoption, or competing with established players. Emphasize your ability to leverage these challenges as opportunities for meaningful engagement and conversion.

Relationship building is key in sales. Share techniques like regular check-ins, personalized communication, adding value through relevant content or resources, and being attentive to client feedback. The goal is to show how you create long-lasting partnerships based on trust and mutual growth.

This is an opportunity to connect your personal goals with the company’s mission. Whether it’s the passion for helping dental practices succeed, achieving ambitious sales figures, or leading a team to success, articulate how your motivations align with the Account Executive (SMB) role at Zuub and how that drives your performance.