Community Manager

Position Overview

As the Community Manager, you will be responsible for the ongoing operational management and development of the social community for our Puzzle RPG product.  

You will help develop and implement strategies that foster a two-way conversation between players and development; build social media content to support live operations marketing; own and improve KPI’s including sentiment & engagement that connect to product success.

You will understand the holistic and dynamic landscape of community forums, social media channels, emerging platforms, and audiences within those channels that deliver business results. 

KEY ROLES & RESPONSIBILITIES

• Communicate our product vision to players
• Be the voice of the community for our development team sharing insights and trends that are meaningful to product success.
• Build and manage partnerships with content creators and internal creative teams to drive product vision storytelling. 
• Execute engaging community driven marketing programs and campaigns 
• Work with creative and strategic teams in the creation of original and dynamic content 
• Manage the editorial content of our owned social & community channels while owning the associated KPI’s for each
• Partner with Customer Experience and VIP teams to optimize/improve player sentiment and retention

REQUIRED EXPERIENCE & SKILLS   

• 4 years of experience in a community management or social media coordination role, preferably within the games industry
• Ability to identify and track relevant community KPIs
• Experience building communities in key channels such as discord, reddit, and private messenger platforms. 
• Experience with social media management tools such as Sprout Social, Sprinklr and Social Studio 
• Independent creation and successful execution of community-focused marketing campaigns with one or more specific business goals (growth, engagement, retention, reactivation, revenue)
• Experience building brands on social media [Instagram, Facebook and Twitter (YouTube experience considered an asset, but not required)] with a consistent track record 
• Experience in moderating community discussions with large active communities, including creation of style guides, tone, response strategies
• Effective time management and project management skills
• Excellent verbal and written communication skills, including with licensors
• Bachelor’s Degree (ideal)

WHAT WE OFFER YOU:

• Competitive salary, bonus plan and ESPP (Employee Stock Purchase Plan)
• 401K Company Match Contribution (US)
• RRSP/DPSP company match contribution (Canada)
• Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada)
• Medical, dental, vision, EAP, life insurance, and disability benefits (US)
• Virtual mental health and neurodiversity support programs
• Global Fitness reimbursement program
• Global Wellbeing Program
• Financial wellness program with unlimited access to certified financial planners
• Discretionary Time Off policy for many employees
• Family planning support program
• Generous paid parental, pregnancy-related disability, caregiver, and compassionate leaves
• Subsidized Back-up child care
• Zynga happy hours and frequent employee events
• Flexible working hours on many teams
• Culture of diversity and inclusion including employee resource groups
• Work with cool people and impact millions of daily player

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

We are committed to providing reasonable accommodations to qualified individuals with physical or mental disabilities in order to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at AccommodationRequest@zynga.com to request an accommodation associated with your application for an open position.

The pay range for this position in California at the start of employment is expected to be between $69,900 and $103,400 per year. 

However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

#LI-SS4

Zynga does not engage in financial exchanges during the recruitment or onboarding process. We do not conduct job interviews over third-party messaging apps such as Telegram, WhatsApp or others. We will never ask you for your personal or financial information over unofficial chat channels. Our in-house recruitment team only contacts individuals via official company email addresses (i.e., via a zynga.com or naturalmotion.com email domain).

If you believe you have been the victim of a scam, you may wish to contact the authorities. In the United States, you may file a complaint with the FBI. More information is available here: https://www.ic3.gov.