Morgan Franklin

Senior Engagement Manager January 2021 — March 2021

About the role • Laser-focused on one global management consulting firm and tasked with increasing active users, onboarding new users, establishing servicing strategies with account manager, and adeptly juggling multiple engagements at once • Increased YoY revenue growth by +135% while contributing over $240,000 in earnings for Q1 2021 • Second person to serve in the role and responsible for drafting job specs to identify reasonable qualitative and quantitative metrics, account goals, and role requirements while balancing day-to-day client demands

Team Leader January 2020 — January 2021

About the role • Managed 4 direct reports through performance tracking, 1x1s, and goal setting to meet company objectives • Selected to train 60-70 new hires on best practices for project scoping and phone communication with clients • Partnered with account managers to improve the health of 4 consulting firm clients with revenue targets over $2.6M, yielding YoY growth of 27% in Q3 for second largest account client despite an economic downturn • Up-skilled two emerging leaders to promotions by years end through close coaching and continuous feedback • Nominated to participate in a 12-week leadership training program with 45 managers from across the company • Led a COVID-19 fundraising effort to support 4 local charities, raising $5K+ in less than 2 weeks