About the role
- Resolved client inquiries regarding specific problems, issues, and questions for various leaves, benefits offerings, and COVID-19 related needs covering 2,000 clients alongside 2 benefits managers
- Initiated leave consultations and filed for employees’ FMLA leaves and limited leaves of absences
- Handled benefits processing tasks, including enrollment assistance, plan changes, disability, employee records, and other claims
UCLA Conferences and Catering
Los Angeles, CA
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2 years, 3 months
Sales and Event Manager
June 2018 — September 2020
About the role
- Composing catering and meeting room proposals and contracts to detail events on UCLA's Campus
- Coordinating with clients on event logistics, A/V, and menu options for meeting room rentals within our facilities
- Contracting and managing summer conference groups in booking sleeping rooms, reserving meeting space, and coordinating arrival and departure logistics
- Training summer conference coordinators on SOPs in order to manage their own groups