David Harold

Junior Project Manager January 2021 — October 2021

About the role • Cultivated sustainable plant life for the local office, increasing employee retention by 8% and implemented a budget for green space maintenance that resulted in a 3.2% reduction in cost and enabled the reuse of materials for green space projects. • Fostered professional relationships with vendors and partners, increasing the project's budget utilization rate from 89% to 97%. • Utilized Jira ticketing for risk management to create mitigation and contingency plans, resulting in a 10% increase in client satisfaction. • Managed a team of 9 in an Agile workspace by using effective sprint grooming, scheduling timely retrospectives, and ensuring epics remain centered around client satisfaction. • Used NetSuite to monitor business growth and tracked progress of 18 milestones for 3 concurrent projects, maintaining an adherence rate of 95%.

Store Manager November 2018 — October 2020

About the role • Revamped receiving process to deliver products in a more efficient and streamlined way, increasing store sales by 32% YOY. • Managed a team of 60 team members, driving average achievement to meet and exceed KPI goals by 5%. • Created and implemented strategic plans and objectives, with focus on identifying operational efficiencies and enhancing customer experience, leading to a 30% increase in customer satisfaction. • Collaborated with stakeholders on long-term goals to optimize efficiency and customer loyalty, resulting in a 10% increase in customer credit applications. • Presented weekly, monthly and annual reports to provide detailed insights and created team metrics to measure store performance.