Interests
Priorities 
INDUSTRIES
Open to Explore
EXPERTISE
Support
COMPANY STAGE
Open to Explore
TEAM SIZE
51-200,
201-500,
501-1000,
1001-5000,
5001-10000
LOCATION
Remote
Culture Values 
Customer-Centric
Mission Driven
Rapid Growth
Startup Mindset
Collaboration over Competition
Rise from Within
Transparent & Candid
Growth & Learning
Work/Life Harmony
Feedback Forward
Inclusive & Diverse
Reward & Recognition
VIEW ALL VALUES (12)
Benefits & Perks
Paid Time-Off
Paid Holidays
401K Matching
Employee Resource Groups
Medical Insurance
Vision Insurance
Dental Insurance
Learning & Development
Paid Sick Days
Performance Bonus
Profit-Sharing
Flexible Spending Account (FSA)
Mental Health Resources
VIEW ALL BENEFITS (13)
Bio & Skills
• LinkedIn Learning: Project Management Foundations, Microsoft Project, and HR Onboarding.
• Earned Atlassian University’s Jira Fundamentals Badge.
• Self-motivated, proactive team player with a natural curiosity and passion for learning. • Proficient in the use of Word, Excel, PowerPoint, and other office applications. • Ability to deal with high pressure situations with poise, diplomacy, and tact. • Exceptional verbal, presentation, and written communication skills. • Strong quantitative, analytical, and problem-solving skills. • Ability to work collaboratively in a team environment. • Excellent listening and empathy skills. • Strong attention to detail.
Strong written and verbal communication skills. Ability to adapt to new changes well. Able to stay calm and impartial in the midst of conflict.
Core Skills
Experience
USPS/Contact 1
Washington, DC
·
1 year, 3 months
Social Media Response Specialist
October 2019 — February 2021
About the role
• Efficiently engaged with over 200 customers, exceeding the 120-response threshold daily and resolved over 80% of inquires within 24 hours.
• Communicated via email correspondence and phone with all levels of management, gaining more insight into inquiries to accurately relay findings back to customers within max resolution time of 48 hours.
• Created a document used by my team and the Khoros automation system to increase uniformity of answers for FAQ’s which also led to the implementation of a BOT system.
National Black Justice Coalition
Washington, DC
·
3 months
Project Intern
January 2019 — May 2019
About the role
• Researched relevant information daily and presented findings in several coherent assets including bi-weekly e-blasts for internal stakeholders, two digital toolkits, and over a dozen infographics.
• Observed and reviewed a Diversity and Inclusion seminar with Howard University staff to ensure employee awareness of appropriate behavior and conduct.
District of Columbia College Access Program
Philadelphia, PA
·
7 months
College Representative
September 2018 — May 2019
About the role
• Achieved increased financial and academic success among peers by liaising between enrolled DC-CAP students on campus and the DC-CAP College Retention Division staff.
• Achieved increased student enrollment in the Last Dollar Award from 10% to 40% through email and social media to engage with students and distributed vital information pertaining to DC-CAP, University student support services, and financial information.
Myrmidon Group Inc
Jenkintown, PA
·
3 months
Independent Sales Agent
May 2017 — August 2017
About the role
• Retained product knowledge, managed over 200 new and existing customers accounts, and fostered strong relationships via face-to-face interaction which allowed for meeting daily sales closing quotas on a consistent basis for a Fortune thirteen company.
• Developed and maintained records for over 250 sales leads and customer accounts.
District of Columbia College Access Program
Washington, DC
·
2 months
Administrative Assistant
June 2016 — August 2016
About the role
• Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies.
• Organized and maintained a filing system for physical and digital documents for over 10,000 high school graduates throughout the District of Columbia since graduating year 2010.
SEE ALL EXPERIENCES (5)
Education
Temple University
Bachelor of Arts
·
Strategic Communications concentration Public Relations
2015
-
2019
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