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Jasmine Chamblin

Client Success Manager · Making Moves
Chandler, AZ, USA

With a demonstrated history in both the private and nonprofit sectors, I am seeking to utilize my communication, technical knowledge and marketing skills to help an organization cultivate partnerships and make a lasting impact.

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🎓 Student
🧢 Tech Savvy
🧢 Innovative
🧢 Client Advocate
🧢 Communicator
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Bears. Beets. Battlestar Galactica.

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Experience

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Netready
Remote · 2 years, 10 months
Client Success Manager June 2022 — Current time
About the role Netready IT is a comprehensive IT services provider based in Los Angeles, California. Build and maintain relationships with 40+ managed IT clients to build out company plans in order to best address current and future technology needs. Communicate technology stack solutions and consultative services to clients in order to meet their strategic business objectives. Effectively communicate full stack technology solutions through designing and implementing user enablement tools and materials. Address escalated negative service reviews promptly and collaborate with technology team to ensure client complaints are documented and strategically addressed to prevent future client barriers. Build and present client success reports and findings to ensure technology team is aware of optimization opportunities. Work with internal team to develop and roll out referral incentives for clients and their referred companies. Manage and facilitate client onboarding, off-boarding and quarterly service reviews to ensure client satisfaction and retention. Provide support and track client health scores throughout the client lifecycle.
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Pipeline AZ/PEI
Remote · 1 year, 3 months
Client Relationship Coordinator March 2021 — June 2022
About the role Pipeline AZ is a workforce development organization within PEI. The Pipeline AZ platform functions as a career development and exploration tool designed for the Arizona community while utilizing skills mapping technology to help connect Arizona job seekers and employers. Pipeline AZ has several sister-sites and white label versions of the platform that include, Maricopa Pipeline, My Future AZ, Yavapai Pipeline, Local First Pipeline, AZNext Pipeline and the IT Cyber Career Network. Provide platform support for all users and partners utilizing Pipeline AZ platforms. This includes instructional guide creation, platform demonstrations, providing reporting/site analytics and onboarding of users. Pipeline AZ partners include the Arizona Technology Council, Maricopa Community College District, Arizona Department of Education, Opportunity for Youth, Local first Arizona, Central Arizona College, Greater Phoenix Economic Council, AZ @ Work, Career Connectors, and more. Manage over 5,000+ contacts within HubSpot CRM account to ensure proper engagement and relationship management with partners, stakeholders and employers. Coordinate meeting logistics, provide updates for partners to create and maintain a project plan that aligns with the clients’ business needs and report project updates back to senior leadership. Coordinate and facilitate PEI board meetings and follow up on requests/action items with board members and other PEI initiatives such as The Applied Research Centers and The Connective. Helped acquire new employers and grew employer demographic by 428% over the past year. Provide client support to help complete all deliverables. Represent Pipeline AZ and Pipeline AZ SaaS platforms at hiring events, panels, networking opportunities, and deliver presentations in the community to promote statewide adoption of the platform.
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SEED SPOT
Remote · 7 months
Entrepreneur Programs Associate August 2020 — March 2021
About the role Globally-ranked nonprofit dedicated to educating, accelerating and investing in entrepreneurs who are creating solutions to social problems. Create marketing content for ventures to utilize during investor pitch events. This content includes lookbooks, pitch decks, marketing materials and business summaries. Create tailored landing pages to recruit attendees for programs, info sessions, events and webinars. Create segmented and tailored email templates for optimal mass communication to entrepreneurs, partners, alumni and investors. Create strategic blog posts in order to recruit investors to organization’s Angel Investor Training in partnership with Canyon Angels (Blog acquisition composing 40% of all registrations). Conduct ecosystem outreach to recruit ventures for events and programs such as kickoff, Demo Day, and our Impact Accelerator Program. Onboarded 20+ new partners, resulting in 15% higher participation in programs. These partnerships include Lego League, Innovation Next, Black Girl Ventures, Me Project, Power to Decide, and others. Plan, execute, facilitate entrepreneur education and training webinars, info sessions, 2-Day Launch Camp, Traction Camp and Impact Accelerator. This includes the recruitment process, application vetting/tracking, building/editing curriculum, hosting office hours, and analyzing entrepreneurs’ feedback to ensure our impact is measured. Supported over 1200 entrepreneurs in FY20-21. Create partnerships that will provide benefits for SEED SPOT entrepreneurs such as discounted legal services, marketing resources, contract support, CRM platforms and more. Created 15+ partnerships, resulting in over $100,000 in discounted services. Serve as lead communicator, support for alumni, investors, mentors, ecosystem partners and ventures. Utilize Salesforce, Airtable to cultivate/track data on impact, alumni, mentors, investors and ventures.
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LifeQuest Physical Medicine
Chandler, AZ · 7 months
Marketing and Event Coordinator May 2019 — December 2019
About the role LifeQuest is a medically integrated Chiropractic office that specializes in total body treatment and healing. Built relationships with vendors and partners to ensure growth and company success. These partnerships included OrangeTheory Fitness, Backfit, EOS Fitness and The Forum. These partnerships acquired over 250+ new patients and 25% continued with a 6-month therapy plan. Created social media content and scheduled posts multiple times a week on digital platforms (Facebook, Instagram, LinkedIn). Track SEO performance using Google Analytics to ensure high SERP ranking. Networked and represented the company at various groups, including the Chandler Chamber of Commerce and Gilbert Chamber of Commerce to establish new collaborations and referral programs. These referral programs brought in over $70,000 in patient therapy plans and over 25+ chamber partnerships. Made a schedule/plan of execution for all events, coordinated logistics with event staff and managed event staff during events. Edited and created spreadsheets and databases with updated information pertaining to office staff, event staff, and event attendance. Planned and executed events, minimally 15 events a month, and worked at all events to market LifeQuest’s brand and latest rehabilitation therapies. Events acquired over 350+ patients. Managed in-office promotional events resulting in a 10% increase in in-office product sales. Gathered patient testimonials through patient outreach on a weekly basis, ensured that patients are seeing improvement in their health and encouraged them to refer company features on digital platforms. This entailed conducting customer interviews and summarizing their rehabilitation experience.
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Aesthetics Biomedical
Scottsdale, AZ · 11 months
Marketing Assistant January 2019 — December 2019
About the role Aesthetics Biomedical is committed to the development and distribution of novel aesthetic devices, products, and services in the global market. Developed sales strategies and cultivated relationships on behalf of the company. Some of these partnerships included SXSW, Pharma, the Nazarian Institute and over 15+ other partnerships. Collected and interpreted marketing analytics, identified marketing trends and opportunities for growth. Developed marketing materials such as catalogues, brochures, PowerPoints and case studies to use at trade shows, in-office events and other promotional events. Diversified these marketing items to be inclusive and conscious of all individuals in the aesthetic space. Built relationships with other vendors in the Aesthetic industry to ensure growth and company success. Recruited and built relationships with 120+ social media influencers to promote all ABM brands. Created content and collected case studies from patients and influencers for social media to post multiple times per week resulting in 3,000+ new followers on Instagram over a 6-month period. Planned promotional events/grand-opening events for two new brands that launched in Spring of 2019. This allowed for SANAA Skincare center to have a wait list of 20+ treatments/patients before the doors officially opened. Organized, managed and executed in-office promotional events. Increased product sales by 25%. Edited and created spreadsheets and databases pertaining to inventories, case studies, customers, influencers and financial information.
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Education

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University of Arizona
Full Stack Web Development ·
2022 - 2022
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Arizona State University
MS Marketing · Digital Audience Aquisition
2019 - 2020
N
Northern Arizona University
Political Science ·
2015 - 2018
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