Julia Harden

Area Manager August 2020 — February 2022

About the role • In this remote position with 50% travel, I was self-driven to stay organized and develop my own skills on the job. Traveling every other week allow me to have a hands-on approach and have a personal connection with my teams. • As part of Senior leadership, I would collaborate with team members and contribute ideas. I made multiple Standard Operating Procedures and training plans that would then be passed on to 32 Store Managers and their teams. • Oversaw 6 stores in Cleveland, Louisville, and Sarasota. Later I moved to overseeing higher volume stores centrally located in Evansville and Knoxville. • Handled escalated customer service issues that were passed to me from my Store Managers. • MSP-Wellness was a new Franchise when I joined the team. This meant that there were not many established policies and specific long-term plans. I work great with ambiguity and love brainstorming to come up with out of the box ideas.

Market Manager February 2019 — May 2020

About the role • The roles and responsibilities were the same as the Store Manager position with the responsibility of an additional store. This required me to be efficient with my time and delegate to maintain productivity. • Between both locations, I managed a total of 30 direct reports with two Assistant Store Managers. I helped unify the market so that we could work together to increase profits of both locations. Previously there was an us vs. them mentality. • Was a Profile Brand Representative that would merchandize and set up brand new stores the week they were set to open. I would set up POS systems, lead trainings on company protocols, and set the standard for what it means to be part of the Profile brand.

Store Manager January 2017 — February 2019

About the role • Hired and trained 36 coaches, as well as handled all disciplinary action. • Delegated special tasks to employees and let them grow in that area (example Learning and Development and social media) • Managed the largest team and most revenue generating location within Profile. My location would bring in between $200,000 to $244,000 in the month of February. • In total, 12 people that I hired and directly developed became Area Managers, Store Managers, or Assistant Store Managers. • Scheduled and led weekly staff meetings to discuss sales promotions and new inventory while providing platforms for all to share ideas. In these meetings we often role-played new verbiage for policy change and roll outs. • I was one of 6 employees nominated for top leader in the company at our yearly convention in 2019. The Evansville store received the award for largest revenue growth in 2017 and 2018. We also received Top New Members in 2017. • While I was manager Profile was less than 5 years old, this allowed my store to define success for other locations. Because we were successful, I was able to fully run the location with little restrictions or guidance.

Profile Coach February 2015 — December 2016

About the role • Use empathy and motivational interviewing skills to promote long term behavior change in Profile members. • Use sales training to help member get the Profile Foods they need to be successful