Katoshia Grubb

Data Processor November 2021 — October 2022

Quality Control / Exceptions November 2021 — October 2022

Data Entry Indexer May 2019 — October 2022

About the role - Demonstrated proficiency in managing multiple client accounts with a focus on meeting critical deadlines and ensuring the accuracy of processed information. - Successfully cross-trained in various positions, including quality check, document processing, and client information management..

Logistics Coordinator December 2017 — November 2018

About the role - Facilitated the shipment of commercial goods by generating shipping documents for various transportation modes, including LTL, FTL, Rail, Intermodal, and FedEx Ground. - Ensured compliance with international shipping regulations by creating commercial invoices for overseas shipments and accurately completing receiving sheets. - Maintained financial accuracy by creating bills of lading (BOLs) and finalizing client invoices in a timely manner. - Successfully resolved freight bill discrepancies and processed claims to mitigate financial loss.

Customer Service Advisor September 2016 — July 2017

About the role - Provide consultation to customers regarding needed or required vehicle repairs and prepare detailed estimates for parts and services that align with client preferences, resulting in increased sales. - Deliver prompt and amicable customer service through in-person and phone interactions, including locating items, answering inquiries, and offering recommendations.