Kayla Fletcher

Recruiting Assistant January 2022 — August 2022

About the role Collaborated with a team of 7 healthcare recruiters, championing the successful placement of healthcare professionals into exceptional assignments. - Ensured seamless onboarding by gathering and processing required paperwork, eliminating delays for assigned healthcare employees' start dates. - Conducted weekly payroll request reconciliations, actively brainstorming with the support team to drive efficiency improvements. - Orchestrated weekly tasks in CRM software, meticulously supervising and managing 65+ travel clinicians. - Resolved issues during the onboarding process by fostering collaboration with internal departments.

Enrollment Counselor March 2021 — January 2022

About the role Engaged with 10+ students daily, advocating for WGU and assessing their alignment with educational and career objectives, resulting in receiving the prestigious Culture Belief Award for the College of Business. - Mentored 3 enrollment counselors, elevating their understanding of the enrollment process. - Organized monthly meetings for a 12-person team, minimizing admission delays. - Conducted meticulous review of 20+ admission applications weekly to meet stringent enrollment deadlines.

Member Services Supervisor July 2018 — February 2021

About the role Orchestarted branch operations oversight, office visit coordination, maintenance request management, and budget-conscious supply ordering. Served as a credit union ambassador, driving new memberships. - Strengthened team development and streamlined processes, cutting information search time by 50%. - Coordinated daily appointments, minimizing member wait times. - Conducted meetings with supervisors, generating innovative process improvement ideas. - Implemented engaging activities, resulting in a notable 38% boost in member experience scores.