Makayla Owens

International Program Manager April 2019 — March 2021

About the role • Traveled to Bordeaux, France and Madrid, Spain with a team of faculty and staff members • Revised policies and procedures for international collaboration and exchange programs • Designed and administered course content, schedules and attendance utilizing learning management system (LMS) • Measured data to drive program impact and outlined action plans for ongoing improvement • Led cross-functional team meetings to structure project timelines, advance the mission, profile and brand, and monitor stakeholder and senior administrator commitments

Community Coordinator, Learning and Development September 2017 — April 2021

About the role • Managed a full-cycle recruiting process for more than 300+ part-time and full-time employees • Revaluated recruitment policies and procedures to ensure a consistent candidate experience • Implemented rubrics to measure part-time and full-time employee lifecycle (HCM) with organization KPIs • Facilitated small and large group training sessions (virtual and in-person) • Utilized project management and learning management systems (LMS) to organize and design training programs, tools, and resources, applying various scalable approaches • Collaborated with senior administration, subject matter experts (SME), and internal stakeholders to develop clear learning objectives and optimal learning solutions

Interim Program Coordinator, Education and Leadership June 2017 — September 2017

About the role TRIO Student Support Services • Supervised 15+ part-time employees responsible for curriculum and instruction • Examined feedback to analyze business goals and identify talent needs/gaps in participant experience • Maintained accurate records of recruitment, enrollment, budgets, and risk-management strategies

Project Management Specialist August 2016 — December 2016

About the role • Spearheaded a comprehensive review to define core values and enhance change management plans • Partnered with corporate and functional talent leaders to develop strategies and engagement programs • Analyzed ongoing data from student records and used outputs to restructure a workshop series

Professional Development Coordinator August 2016 — December 2016

About the role • Organized a professional development conference for 80+ full-time employees • Coordinated logistics for the review and execution of all presentation submissions • Designed marketing and social media content for website and print distribution • Secured partnerships with external vendors, community groups, and senior administration

Lead Program Manager May 2016 — July 2016

About the role The Association for Orientation, Transition and Retention in Higher Education (NODA) • Delegated projects and tasks for a team of 37 full-time coordinators and personnel • Coordinated and facilitated trainings for business process and requirements gathering • Managed the execution of small group and large group information sessions • Advised leadership on high level resource needs and integration opportunities • Structured process improvements, including templates for program management tools • Planned the full cycle recruiting and interview process for the upcoming fiscal year • Used data-driven analytics and assessment surveys to identify prospective participants, new areas of business, and experience feedback

Residence Hall Director July 2015 — June 2017

About the role • Represented the organization at engagement events, information sessions, and national career fairs • Managed a full-cycle recruiting process for more than 100+ part-time and full-time employees • Led the advancement and use of agile and innovative DEIB practices to increase community development • Facilitated weekly trainings and needs analysis to drive the organization's mission, goals, and objectives