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Rise OG

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Matthew Sepe

Inside Sales Specialist · WHOOP

Remote

3 champions

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WHOOP

Remote · 5 years, 1 month

Enterprise Business Support October 2019 — Current time

About the role 10/19-present: Membership Services - Enterprise Support, WHOOP Inc (Remote: Henderson, NV) Fitness wearable technology company headquartered in Boston, Massachusetts. Ø Informed new members of the benefits of WHOOP, leading to further growth of a loyal customer base Ø Issued refunds and replacements where needed, allowing for a seamless member experience Ø Troubleshoot various issues for members, generating continued growth and satisfaction of membership base Ø Work cross-functionally with teams (sales, software, order fulfillment) daily, ensuring quality customer support

Encore Resorts

Las Vegas, Nevada · 5 months

Fitness Supervisor May 2019 — October 2019

About the role 05/19-10/19: Fitness Professional Supervisor, Encore Resort (Las Vegas, NV) Fitness center located within a Forbes 5 Star resort and casino located in Paradise, NV. Ø Supervise fitness department, leading to continued success and execution of 5 star service and safety Ø Acted as Spa Manager, handling customer issues and inquiries, maintaining quality customer service Ø Directed a staff of 15 receptionists and trainers, allowing for the proper execution of company expectations

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