Badges (3)
Rise OG
Congrats on joining the Rise community. Thanks for being an OG from the start!
Toast To Your Success
Shoutout to you for everything you have accomplished so far! Keep adding those experiences to your Rise profile.
Big Cheese
"Thought leader" felt too stuffy for us… we prefer to call someone with as much experience as you, the "Big Cheese"
I'm able to efficiently get things done with the best interest of the customer and company in mind. I can see the big picture, create workflows and goals with that in mind, while getting what needs to be done right now, done right now.
As Head of Customer & Community at an e-commerce company, I initially worked as a team of one, 7 days a week, to ensure high quality customer support. I successfully grew our support team with four additional agents while maintaining a 98/100 satisfaction score from customers surveyed post-resolution and maintaining an average 4-hour response time. I managed two outsourced teams who supported our social media accounts by building KPIs & SLAs with their teams. I was able to measure success of all freelancer & direct reports through weekly auditing. I worked closely with the marketing director to keep support content and processes from up-to-date and compatible with sales goals. I successfully implemented a community volunteer moderation team for our largest online community to be self-sustaining over three months.
Sign up for our weekly
newsletter of fresh jobs
Our featured newsletters
