Molly McCreary

Sr. Community and Program Manager July 2021 — March 2022

Guide Community and Program Manager January 2021 — July 2021

About the role • Operations, programming and content development for older adult e-learning social platform • Developed onboarding and management systems for new volunteer-led programming, scaling to 50 hours of content per week in addition to established Guide instructor-led classes • Established community engagement and communication processes for 25+ paid instructors and 70+ volunteers including biweekly bulletins, professional development, and social opportunities • Streamlined systems for more efficient and effective scheduling of over 300 hours of weekly programming • Community Management for 28 part and full-time Guide instructors for older adult e-learning platform • Operations and communications for all Guide programming department needs including scheduling, class development, data tracking, community-building • Led special project to help learners get vaccine appointments: designed class content and coordinated instructor-led online information sessions • Launched pilot program for first full-time Guide instructors: setting and tracking OKRs, coaching Guides on class development, communicating Guide updates to other departments

Field Organizer March 2020 — December 2020

About the role • Recruited and trained over 100 new volunteers, and developed new infrastructure by escalating volunteers to core team and leadership roles • Cultivated community connections and advocated for volunteers to other stakeholders • Directly trained and managed team of 4 interns

Admissions Lead January 2018 — March 2020

About the role • Managed 10-person team of admissions specialists for J-1 visa cultural exchange program • Led interview training and auditing program to ensure interview quality • Managed Acuity scheduling system to ensure logical distribution across interviewers and to effectively handle 300-500 scheduled interviews per month • Created systems to track travel, orientation, and visa processing information for over 300 hundred teachers annually

Owner/Manager February 2017 — September 2017

About the role • Founded and managed quick-service takeout restaurant • Managed day-to-day front of house and business operations