RPM Living
Austin, TX
Β·
3 years, 5 months
Assistant Property Manager
April 2019 β August 2021
Leasing Manager
September 2018 β April 2019
Leasing Consultant
March 2018 β September 2018
About the role
Collected, processed, and deposited monthly rent,
maintaining 96% average collection of $525,000 billed rent
throughout Covid-19, ranking in the top 5% among my peers
| Evaluated and documented condition of vacated apartments,
collaborated with third party vendors/maintenance for repairs,
and prepared final statements accordingly
| Established a resident parking policy and towing initiative to
maximize limited parking and enhance resident satisfaction
| Strengthened retention by resolving resident concerns quickly,
communicating effectively, and placing a focus on customer
service in every interaction
| Organized and facilitated response to crisis and ambiguous
situations for 583 apartments
| Generated marketing collateral, organized community events,
and implemented social media strategies
| Audited resident files, investigated financial records, and
prepared weekly financial reports
| Created and issued all resident notices and lease violations in
accordance with company policy and state rental laws