Natalie Schobert

Customer Service Associate August 2018 — March 2021

About the role • Maintained several different applications, data entry, copied, filing, and basic office equipment while communicated effectively with customers in person and on multi-line phones, successfully ensured sales and customer satisfaction. • Supported the team, assisted customers efficiently, demonstrated positivity and motivation in sales while without supervision.

Freelancer and Virtual Administrative Assistant July 2019 — July 2021

About the role • Entrepreneur, offered executive administrative support, calendaring, database management, and website management for small businesses and executives. • Spearheaded the editorial resources, proofread emails, checked spelling, voice, style, and grammar, filed records, researched innovative solutions, increased efficiency up to 25%. • Strengthened my skills in troubleshooting computers and websites, ensured that processes were going smoothly. • Managed company email accounts, wrote and proofread emails, file management, researched innovative solutions, kept track of information, increased efficiency up to 25%. Ended due to job at American Mortgage Network.

Virtual Assistant September 2020 — July 2021

About the role • Provided administrative support services including calendaring, task management, data entry, and scheduled appointments. • Maintained constant communication with manager, coworkers, and clients by email throughout project completion, effectively ensured client satisfaction. • Managed founder’s calendar, scheduled meetings, and ensured acceptable coordination about event details, effectively ensured client satisfaction. Ended due to job at American Mortgage Network.

Administrative Assistant March 2021 — October 2021

About the role • Created and maintained an Excel spreadsheets database of 2,000+ digital confidential files with the loan information in numbered boxes (110 boxes in total). • Multitasked multiple projects and timelines, filed and organized documents, communicated with vendors, carefully handled confidential information, and constantly followed-up with the manager. • Conducted research, filed paperwork, monitored document management and control, ensured accuracy, quality, time efficiency, and integrity. • Trained a coworker to process closing packages, attached a cover sheet to each package or document, updated various databases. • Sorted, checked in, and review incoming mail, packages, checks, courier services on Excel spreadsheets, oversaw expense reports, kept track of information with organizational systems, and expanded productivity to 60%. • Committed to collaboration, responded to emails, memos, invoices, reports, and other documents with executive leadership, departments, and external contacts, ensured the key relationships were fostered. Ended due to company layoffs.