Nicole Secker

Recruitment Specialist November 2021 — Current time

About the role In this role I fostered relationships with individuals and community leaders in order to build recruitment pipeline of over 100 individuals. I did this through a variety of methods including: traditional job boards, social media, cold calling community organizations and leaders, networking events, and cultural festivals.

High Net Worth Representative December 2019 — November 2021

Customer Service Advocate March 2019 — December 2019

About the role In both these roles I helped customers with their investment needs over the phone. I routinely exceeded expectations and achieved great scores in both client experience and call time metrics. My responsibilities included excellent customer service, educating clients on the use of our website, and placing accurate securities trades.

Facilitator November 2016 — December 2018

About the role In this role I worked with young people 16-35 in order to improve their livelihoods either through employment skills or starting a micro-enterprise. My accomplishments include: •Successfully facilitated over 800 hours of courses in Spanish with groups of 10-50 young adults on subjects of Entrepreneurship, Employment, and personal finances • Trained 8 volunteer facilitators. • Improved recruitment and retention process to go from a retention of less than 50% to more than 80% in less than 6 months • Coordinated activities for classes and other project needs • Maintained and updated student records • Wrote and maintained reports in order to build knowledge of effectiveness of livelihood programs • Data collection and analysis in relation to project metrics

Community Facilitator September 2015 — May 2016

About the role In this role I was responsible for educating and preparing child sponsorship recipients for the implementation of a new funding model. My accomplishments included:• Provided support in implementation of new funding model. • Conducted over 25 one on one financial education sessions with mothers and families. • Co-created training manual for financial education • Tutored children between ages 6-16 in various school subjects