Nikki Messenger

AR Specialist and Collections for Canadian & US Accounts January 2019 — June 2020

About the role • Optimize cash flow through timely turnover of Accounts Receivable focused on understanding the complexities of the Rawlings business. • Analyze AR understanding the specific nuances of the customer base. • Manual reconciliation of customer discrepancies and constant communication with customers via phone and email. • Collaborate with the Credit Manager and Credit Analyst to appropriately identify risk customers and enforce credit terms, limits and restrictions. • Good understanding of customer requirements and programs. • Assists with A/R integration efforts on special projects such as credit card processes. • Partnered with Accounting staff to improve the deduction process and work the accounts more effectively. • Investigate, resolve and clear all customer deductions such as short pays, trade spend, returns/destroy in field, etc. • Pursue repayment of invalid deductions utilizing AR counterpart. • Work with Customer Service, Sales, Supply Chain, Distribution, IT, and other departments to improve current processes to eliminate deductions where possible. • Understand customer websites and how to retrieve deduction backup with a large volume of manual customers. • Identify inefficiencies and recommend solutions. • Review aging deductions with Manager to ensure meeting DBO/DSO balance goals. • Analyze and reconcile customer accounts. • Actively participate in ongoing team training and cross-functional teamwork to ensure accounts are worked efficiently. share best practices that result in process improvements. • Process credit card payments • Attend credit conferences for roundtable meetings and to educate team members • Train deductions analysts • Implemented a PDC schedule for Canadian customers based on in-depth analysis of customer AR and credit portfolio. Trained team members on collections, deductions, credit analysis.

Credit & Collections Manager May 2010 — January 2019

About the role • Processed and maintained credit applications, W9’s & sales tax exemption/resellers certificates. • Determined/revoked lines of credit. • Maintained A/R report and database. • Processed/billed invoices. • Researched and resolved billing/payment disputes and discrepancies. • Calculated discounts, percentage allocations and credits. • Monitored customer payment trends to determine financial risk/impact. • Negotiated payment plans. • Provided Controller/CFO with financial strategies and problem resolution. • 100% collection rate for years 2017-2018. • Process credit card payments • Retrieve and apply daily credit card, check and bank lockbox payments. • End of day reconciliation • Monthly SKU reporting • End of month reporting • Received vendor purchase orders into system to be released into/for warehouse inventory • Cost analysis for stock inventory • Part number setups/revisions; unit vs. retail selling costs • Forecasted production for warehouse inventory • Oversaw and managed brand/logo manufacturing production and staff • Maintained weekly inventory cycle counts

Accounts Receivable & Collections Specialist June 2008 — May 2010

About the role • Managed A/R for 10 Fleishman Hillard offices in North America and Puerto Rico. • Negotiated billed soft/hard goods to obtain a mutual monetary agreement between parties. • Aligned financial activity and collection efforts with SOX compliance standards. • Mentored colleagues on strategies for collection procedures/strategies. • Calculated/forecasted accruals for bad debt. • Worked with HQ to document, offset or direct any unfamiliar or unaccounted variances due to overpayments, currency rate conversions or unidentified payments. • Skip tracing • Monthly and yearly forecasting for all AR accounts to CFO. • Monitored economic developments in order to reveal indications for client plan, contract revisions and/or to limit bad debt exposure. • Maintained solid client relationship as well as high profile client confidentiality. • Peoplesoft

Corporate Reconciliation Auditor January 1996 — January 1998

About the role • Investigated details of cash, check, credit/debit card transactions for 8 retail stores to identify compliance, fraud, waste and/or mismanagement. • Performed internal audits in line with GAAP. • Prepared/documented balance sheet reconciliations using correct formats, including source, purpose conclusion and results. • Recorded, calculated and settled discrepancies within those field audits by conducting weekly balance sheet computations and reconciling any inequalities. • Reduced entry input time by decreasing the number of clerk related issues. • Verified company audit controls were in compliance with established policies and procedures. • Evaluated the rate of errors and reported those directly to the controller to address non-routine, complex and unexpected fluctuations.