Teagan Bowie
Enterprise Customer Success Manager
·
Making Moves
Remote
Passionate about people & efficiencies; my goal is to join an established org in which I can use my experiences to continue delighting customers through thoughtful product adoption, unparalleled customer service, and anticipated support.
Customer Success
Relationship Management
Customer Retention
Strategic Thinking
Process Improvement
See all hats
Bio & Skills
Competencies
With nearly a decade of experience, it's tough to pinpoint just a handful of skills.
Customer Retention Relationship Management Customer Satisfaction MS Office ChurnZero Salesforce
Core Skills
Experience
Criteria Corp
Remote
·
2 years
Enterprise Customer Success Manager
July 2021 — July 2023
About the role
Managed $2.5M of recurring revenue globally. Responsible for all aspects post sale of SaaS onboarding (scoping, training, adoption, continuous engagement, data and analysis, upsell, & renewal) for Fortune100/500 companies. Collaborated cross functionally with Product, Dev, IO Psych, Support, Ops, and Marketing to improve platform and fix bugs to appease customers whilst managing expectations.
Education
DePaul University
BA
·
2011
-
2015
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