Convoy Inc.
Remote
·
1 year, 8 months
Operations Manager
May 2022 — January 2024
About the role
● Onboard, develop, and supervise a team of 30 associates, providing strategic leadership through data analysis, performance feedback, and process improvement. Surpassed team KPI goals by 15%.
● Spearhead customer experience re-organization, identifying opportunities for dedication, outsourcing, and automation. Develop and oversee end-to-end service programs, reducing direct operational working costs by 50%.
● Audit and optimize reporting and implementation procedures, ensuring compliance with operational systems tailored to individual customers’ supply chain nuances. Achieve a 24% program margin, generating $7.46M across 11 accounts.