My background is in conducting UX research to drive user-centered service design and customer experiences. For the past 6 years, I have specialized in supporting leadership to leverage qual and quant client data to improve company retention.
As someone who can balance UX research and product management, Vanessa is a gem whose superpowers are her innate curiosity and problem framing/solving skills. She’s a lateral thinker who strategically thinks about user needs and business goals in equal measure. Her flexible contextual, and meticulous approach to UX research merged with her communication, collaboration and technical skills; and experience make Vanessa an asset to any team looking to solve problems and create value at any stage.