Victoria Craft

Operations Associate March 2021 — May 2022

About the role • Manage workforce acquisition for temp-to-perm gigs within retail, industrial and hospitality industries leveraging Bullhorn for applicant tracking and employee lifecycle management (on-boarding, training, retention, profile management etc.) • Work cross functionally with the payments team auditing and reconciling shift timesheets for workforce payroll and client invoicing. Support customer service inquiries using Zendesk for our business and workforce customers via phone, email and chat addressing 30 - 75 tickets daily. • Draft and publish internal SOPs. Host review sessions and conduct team syncs to check-in on team progress, address process and account updates and operational initiatives to ensure alignment. • Oversee and manage strategic operations for enterprise account: ZARA; Managed placement across 99 locations in the U.S during peak season. Handle daily correspondence with HR to review and action account updates based upon contractual obligations and allowances.

Events Associate April 2020 — February 2021

About the role • Developed public programming and coordinated logistics in partnership with engagement manager and executive director to produce 18 events per year including workshops, panel discussions, social campaigns and webinar series. • Assisted in content development for visual and promotional assets on social platforms (Instagram, Twitter and Facebook) and org’s website. • Created and distributed event recaps and analytics to determine opportunities for audience reach and share notable highlights with key stakeholders and constituencies. • Worked with procurement team to reconcile invoices for talent services and department purchases.

Senior Project Coordinator August 2019 — March 2020

About the role • Led full-service projects (~80 – 1000+ attendees) maintaining client objectives and best practices throughout project lifecycle. Worked with account manager and client to manage project contract, budget and production timeline. • Conducted event kick-offs and consultations for new/returning accounts within consulting, pharmaceuticals, finance etc. Built ROI reports and facilitated post- event debriefs with client and key stakeholders. • Assisted with app design and content development. Coordinated technical logistics and setup on-site IT infrastructure. • Frequent domestic and international travel to event destinations (2-3/month).

Operations Coordinator October 2018 — July 2019

About the role • Worked with account management, brokerage and onboarding teams to manage carrier account compliance. • Supported nearly 100 inbound calls per day and reported claims. Used business insights based on performance history and experience to accommodate worker supply with business demand. • Reported interface suggestions directly to engineering team to improve pilot product.

Entertainment PR Intern September 2018 — November 2018

About the role • Produced copy and scheduling of posts to brand’s social accounts using a content marketing calendar. • Performed press pickups for song/video releases and tours. Researched and verified industry media and journalist contacts.

Production Intern May 2018 — September 2018

About the role • Assisted tour management in the preparation of shows for high profile artists (i.e., Boy George, Mary J. Blige, The Roots, Diana Ross etc.). Managed accommodations, transportation and schedule of artist, crew and entourage throughout production process. • Reviewed entertainment contracts/riders to ensure all logistical and hospitality requests were executed in a timely manner. Maintained production office inventory and assisted with confidential front desk operations.

Restaurant Care Supervisor August 2014 — May 2018

About the role • Managed a team of 20 agents and monitored staff coverage to ensure maintenance of service levels. • Advocated for and created the department’s accounting and enterprise teams after collaborating with sales and account advisers to facilitate proper onboarding of new restaurant accounts. Oversaw payment operations (bank account/schedule set up, check/ACH reissues, bank reconciliations etc.) • Coordinated and facilitated department training sessions to ensure subject matter expert ability with complex issues.