AnneMarie Gramling

SVP, Engagement Services July 2008 — October 2019

About the role ● Selected by the Board and CEO to lead the Silverlink business post acquisition, became the acting GM managing $33M P&L of healthcare technology and engagement services company serving health plans and pharmacy organizations across Medicare, Medicaid and Commercial populations ● Responsible for 130 full-time staff and 50 part-time staff and contractors across Product, Engineering, Operations and Service Delivery and Customer Success organizations ● Lead architect and executive for newly merged product positioning and marketing, and opportunity approvals, including integrated communications and analytics products, incentives, and third-party point solutions ● Responsible for Customer relationships, revenue retention (95% Customer/revenue retention), account growth and customer satisfaction (NPS > 85) and increased sales support that led to an average 35% increase in deal size ● Created ‘employee first’ culture focused on teamwork and individual growth opportunities that supported our mission to deliver at the highest level of quality and service for our customers. ● Executive responsible for services and operations due diligence throughout multiple M&A activities, including pre and post integration governance, best practice deployment and customer communications with zero client attrition and less than 3% voluntary staff turnover. ● Leadership and hands-on approach for managing high visibility, complex multi-channel product and solution implementations for new and existing customers.