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Associate Director, Field Reimbursement, Immunology Rheumatology and Dermatology

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

"This role is field-based, and candidates should live within a reasonable distance from the primary city."

The geography includes the following cities:

  • Dallas, Texas
  • Houston, Texas
  • Austin, Texas
  • San Antonio, Texas
  • New Orleans, Louisiana

The Associate Director, Field Reimbursement Manager - Immunology Rheumatology/Dermatology manages and coaches a regional team of Field Access Specialists, who educate HCPs on AbbVie patient experience programs, focusing on access and reimbursement support. The primary responsibility is to ensure their team of FAS effectively engages customers to understand key coverage, coding, payment, product acquisition and affordability dynamics for AbbVie products in their local geography. This role will spend most of the time working with the FAS and conducting quarterly field rides to ensure the FAS is compliantly and effectively leveraging the tools and materials provided by AbbVie. In addition, this role will help implement and monitor quality control measures to ensure all team members are compliant with AbbVie expectations and ways of working. The Associate Director, Field Reimbursement Manager - Immunology Rheumatology/Dermatology  must effectively and compliantly engage with a team of internal stakeholders, including Patient Services, Managed Health Care, Sales, and Access and Reimbursement hub.

Responsibilities

  • Ensure team compliance with the appropriate ways of working
  • Assist in the implementation of patient services access resources and programs into area execution, including identifying training needs, in-field and National/Regional meetings, with the purpose of elevating regional effectiveness
  • Work with peers in Market Access and Trade to understand the changing Healthcare Landscape and communicates appropriate information to the FAS team
  • Appropriately communicate patient services and access program information to sales teams in a compliant way
  • Utilize analytics tools to monitor call activity and capacity
  • Develop, implement and execute effective skill development plans for direct reports. Deliver consistent coaching direction via field-travel and meeting engagements and optimize their ability to provide effective access to support HCPs.
  • Develop, monitor and advance development planning process with direct reports.

Qualifications

Qualifications

  • Minimum 5 years of experience in coverage, coding, managed healthcare, and/or market access in neuroscience in Managed Health Care, Payer Account Management, Field Reimbursement Manager or equivalent role
  • Minimum 3 years of experience leading field teams, successful team coaching, management and personnel development experience
  • Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required.
  • Thorough understanding of the technical payer policy processes, systems and requirements for coverage, coding and payment for specialty medicines
  • Demonstrated understanding of the rules, regulations and risks associated with provision of reimbursement support services and how to monitor and mitigate for those risks. Demonstrated deep technical understanding of coverage, coding, payment and distribution of specialty products and the rules and regulations that govern provision of reimbursement support.
  • Comprehensive understanding of Parts A, B, C and D or Medicare and associated reimbursement dynamics
  • Strong understanding of drug acquisition and dispensing in the Neuroscience space (role of Specialty Pharmacies, Specialty Distributors and white-bagging, etc.)
  • Track record of strong leadership contributions
  • Driving a personal auto or company car or truck, or a powered piece of material handling equipment
  • Valid driver’s license: Ability to pass a pre-employment drug screening test and meet safe driving requirements.
  • An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials.
  • These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. to AbbVie has resources to answer questions you may have regarding your responsibilities.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

  • This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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Average salary estimate

$115000 / YEARLY (est.)
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$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Director, Field Reimbursement, Immunology Rheumatology and Dermatology, AbbVie

Join AbbVie as an Associate Director, Field Reimbursement Manager for Immunology, Rheumatology, and Dermatology, in vibrant Austin, TX! In this dynamic field-based role, you will lead and coach a team of Field Access Specialists (FAS) dedicated to educating healthcare providers on AbbVie’s patient experience programs. Your work will be crucial in navigating the intricate world of access and reimbursement, ensuring that HCPs receive the support they need regarding coverage, coding, payment, product acquisition, and affordability. Spend your days out in the field, engaging with customers and your team, conducting quarterly field rides to ensure the FAS are utilizing AbbVie’s tools and resources effectively. Compliance is key, and you’ll help implement quality control measures while fostering robust communication with internal stakeholders such as Patient Services and Sales. With a solid background of at least five years in coverage, coding, or market access, your leadership skills will shine as you develop training and skill-building initiatives for your team. If you're looking to make a meaningful impact in the healthcare space, this is your opportunity to elevate AbbVie’s mission of transforming lives through innovative solutions!

Frequently Asked Questions (FAQs) for Associate Director, Field Reimbursement, Immunology Rheumatology and Dermatology Role at AbbVie
What are the key responsibilities of the Associate Director, Field Reimbursement Manager at AbbVie?

The Associate Director, Field Reimbursement Manager at AbbVie is responsible for managing a team of Field Access Specialists who focus on educating healthcare providers on reimbursement and access to AbbVie products. Key tasks include conducting quarterly field rides, ensuring compliance with AbbVie standards, facilitating communication between internal teams, and implementing patient services access resources effectively.

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What qualifications are needed for the Associate Director, Field Reimbursement Manager position at AbbVie?

Candidates for the Associate Director, Field Reimbursement Manager role at AbbVie should have a minimum of 5 years of experience in coverage, coding, or market access within the healthcare industry. A strong background in team leadership, coaching, and personnel development is essential, along with a Bachelor's degree in health sciences, pharmacy, or a related field. Comprehensive knowledge of the healthcare landscape, especially regarding specialty medicines, is required.

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How does the Associate Director, Field Reimbursement Manager support healthcare professionals?

The Associate Director, Field Reimbursement Manager supports healthcare professionals by ensuring that Field Access Specialists effectively communicate necessary information regarding AbbVie’s patient programs. By understanding the coverage, coding, and payment dynamics, the manager helps HCPs navigate the complexities of accessing AbbVie’s innovative treatments.

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What kind of experience is preferred for candidates applying to AbbVie's Associate Director position?

Preferred candidates for AbbVie's Associate Director, Field Reimbursement Manager position will have experience in managed health care, payer account management, or as a Field Reimbursement Manager. Demonstrated expertise in the technical payer policy processes and a thorough understanding of Medicare reimbursement dynamics are also crucial.

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What is the team structure for the Associate Director position at AbbVie?

In the Associate Director, Field Reimbursement Manager role at AbbVie, you will lead a regional team of Field Access Specialists. This team structure allows for direct oversight, development, and coaching, fostering an environment where team members can thrive while executing AbbVie’s patient experience programs effectively.

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Common Interview Questions for Associate Director, Field Reimbursement, Immunology Rheumatology and Dermatology
What strategies would you use to ensure compliance among your team as an Associate Director?

To ensure compliance among my team, I would focus on creating comprehensive training programs that clearly outline AbbVie's compliance standards and expectations. Regular check-ins and performance evaluations would help identify any areas where team members might need additional support while fostering a culture of accountability.

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Can you describe your experience with reimbursement support services?

In my previous roles, I have developed a deep understanding of reimbursement support services for specialty medicines, including navigating payer policies and communicating effectively with healthcare providers. My experience has equipped me to provide essential guidance to my team and ensure alignment with compliance requirements.

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How do you approach skill development for Field Access Specialists?

I approach skill development through tailored training sessions that address both the foundational knowledge and specific situational challenges that Field Access Specialists face. Providing ongoing feedback and one-on-one coaching during field rides is essential to enhancing their overall capabilities and effectiveness.

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What role does analytics play in monitoring your team's efficacy?

Analytics is indispensable in monitoring my team's performance. By utilizing analytics tools to assess call activity, capacity, and outcomes, I can identify trends and areas for improvement, enabling me to make data-driven decisions that optimize our engagement strategies with HCPs.

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How do you ensure that your team effectively communicates patient services to sales teams?

Effective communication of patient services starts with regular collaborative meetings where I break down complex information into manageable insights. I also advocate for creating easy-to-understand materials and guides that sales teams can reference, ensuring they feel confident in discussing AbbVie’s patient support programs.

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What challenges do you foresee in the role of Associate Director, and how would you address them?

Challenges may include navigating changes in the healthcare landscape and compliance requirements. I would proactively stay informed about industry trends, actively engage with internal teams, and leverage ongoing training initiatives to equip my team to adapt and thrive amidst changes.

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Can you provide an example of a successful project you've led in reimbursement management?

In a previous role, I successfully led a project to streamline the reimbursement process for a key specialty product, reducing the time it took for HCPs to access information. This initiative involved cross-functional collaboration and resulted in significantly improved HCP satisfaction ratings and quicker patient access.

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How do you measure success in your team?

I measure success based on key performance indicators such as compliance rates, successful access program engagement outcomes, and overall team satisfaction. Regular feedback loops and performance reviews allow me to support my team’s journey and celebrate their achievements.

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What skills do you believe are essential for a successful Associate Director?

Key skills for a successful Associate Director include strong leadership, excellent communication, critical thinking, and a thorough understanding of reimbursement dynamics. Additionally, being proactive about compliance and change management is essential in maintaining effective operations and standards.

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How would you address a compliance issue within your team?

Addressing a compliance issue requires immediate attention and transparency. I would first investigate the situation thoroughly and then gather the team to discuss the findings. Creating a constructive action plan, along with additional training, ensures that we learn from the experience and reinforce our commitment to compliance.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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Full-time, on-site
DATE POSTED
March 27, 2025

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