Hollister Co. - Assistant Manager, Southgate

As an Assistant Manager at Hollister Co. in Southgate, your primary responsibilities will include driving sales results, overseeing daily operations, and enhancing customer experiences. You’ll manage everything from store presentation and staff training to payroll management and inventory control. Essentially, you’ll be the hub of the store's operations, ensuring everything runs smoothly while also engaging with customers to provide them with top-notch service.

To qualify for the Assistant Manager role at Hollister Co., you’ll need either a Bachelor’s degree or a minimum of one year of supervisory experience in a customer-facing role. Strong problem-solving skills, effective communication, and a passion for fashion are also essential. Additionally, an awareness of inclusion and diversity will play a significant role in our workplace, creating a sense of belonging for everyone.

Hollister Co. prides itself on a promote-from-within philosophy, especially for the Assistant Manager role. Employee development is at the forefront, with training programs and opportunities available to help you grow into leadership positions within the store. By fostering a supportive and result-driven environment, Hollister ensures that you can advance your career while honing your skills.

As an Assistant Manager at Hollister Co., you can expect a vibrant and inclusive work environment. The team celebrates individuality and encourages everyone to bring their authentic selves to work. With a strong emphasis on collaboration and creativity, you’ll find that working at Hollister is more than just a job—it’s a dynamic community driven by shared values and enthusiasm for fashion.

Hollister Co. offers a comprehensive benefits package for its Assistant Managers, including competitive wages starting at $20.50 per hour, paid time off, merchandise discounts, medical and dental benefits, as well as life insurance options. You also get access to a 401(K) plan with company matching, training and development opportunities, and much more to ensure you feel valued and supported.

When faced with a difficult customer, the key is to remain calm and empathetic. Begin by actively listening to their concerns and validate their feelings. Next, you can offer solutions or alternatives while maintaining a positive attitude. Make sure to involve your team if needed and ensure the customer leaves satisfied, representing Hollister Co.'s commitment to excellent service.

In the role of Assistant Manager, team management is pivotal. Share an example where you’ve successfully built a cohesive team through effective recruitment, training, and motivation. Emphasize any strategies you've used to ensure open communication and high engagement levels among your team members.

To drive sales effectively, I would analyze sales data to identify trends and customer preferences. Utilizing this information, I’d recommend tailored merchandising strategies while ensuring the team is educated on product knowledge to engage customers. Organizing promotional events and upselling during interactions can also be effective strategies to enhance sales.

Prioritizing tasks is essential in a fast-paced retail environment. I usually start by assessing the day’s sales goals and customer needs. I rely on tools like to-do lists and team briefings to delegate tasks effectively, ensuring high-priority items are completed first while also addressing team and customer needs efficiently.

Customer experience encompasses every interaction a customer has with our brand. It’s about creating a seamless, enjoyable journey from browsing to post-purchase. My focus is on ensuring each touchpoint is positive, aligning our service with Hollister Co.'s message of celebration and individuality.

Motivating my team involves setting clear expectations and providing regular feedback. I believe in recognizing achievements, big or small. Using team meetings for sharing success stories and encouraging collaboration fosters a supportive environment, helping every team member feel valued at Hollister Co.

When I noticed inefficiencies in stockroom operations, I initiated a new organization system that enhanced productivity. By involving my team in brainstorming sessions and incorporating their suggestions, we created a more effective process that improved overall workflow, decreased stockroom time, and resulted in better customer service.

I prioritize diversity and inclusion by fostering an environment where every voice matters. This involves actively seeking diverse perspectives during recruitment and ensuring everyone feels safe and comfortable sharing ideas. Regular training sessions also help raise awareness about the importance of inclusion, aligning with Hollister Co.'s core values.

Store presentation plays a vital role in customer engagement. I believe in maintaining a clean and organized environment that showcases our latest products effectively. Utilizing creative merchandising techniques and regularly changing floor sets can enhance visual appeal, aligning with Hollister Co.'s brand identity and attracting customers.

I want to work at Hollister Co. because I resonate with the brand’s values of self-expression and inclusivity. I believe in creating memorable shopping experiences for young customers and am excited about the opportunity to develop a team that thrives in a vibrant and dynamic environment, fully embracing the unique culture Hollister represents.