Hollister Co. - Assistant Manager, The Mall at Partridge Creek - job 2 of 2

As an Assistant Manager at Hollister Co. in The Mall at Partridge Creek, your key responsibilities will include driving sales by analyzing performance metrics, overseeing daily operations, managing staff schedules, and ensuring excellent customer service. You’ll play an instrumental role in store presentation and floorset updates while also focusing on talent management, training, and creating a positive working environment.

To join Hollister Co. as an Assistant Manager, you need a Bachelor’s degree or at least one year of supervisory experience in a customer-facing role. Strong problem-solving skills and a passion for inclusion and diversity are also vital. Additionally, candidates should have strong interpersonal skills, the ability to multitask, and an interest in fashion.

Hollister Co. strongly believes in promoting from within and offers extensive training and development opportunities for Assistant Managers. This includes mentoring, ongoing feedback, and access to workshops aimed at enhancing leadership skills and furthering your career in the retail industry.

As an Assistant Manager at Hollister Co., you will enjoy a competitive benefits package that includes a quarterly incentive bonus program, Paid Time Off, a paid volunteer day to give back to your community, merchandise discounts, and comprehensive medical, dental, and vision insurance options. You’ll also have access to a 401(K) savings plan with company match.

The Assistant Manager position at Hollister Co. plays a crucial role in fostering the company's culture of inclusion and creativity. By driving team engagement, promoting diversity, and maintaining an upbeat shopping atmosphere, you help create a space where both employees and customer connections can thrive.

To effectively prioritize tasks, I focus on urgent customer needs and operational responsibilities first. I would gather my team for a quick meeting to assess anything immediately affecting store performance while maintaining flexibility for unexpected situations.

Yes, I once assisted a very upset customer regarding a product exchange. I listened actively to their concerns, empathized with their experience, and then proposed a solution that not only resolved their issue but also helped restore their faith in our brand.

I believe in fostering an inclusive atmosphere where team members feel appreciated. I set clear goals, celebrate achievements, and encourage open communication. Providing ongoing feedback and personal development opportunities also keeps the team motivated.

To ensure best-in-class customer service, I would train the team to be knowledgeable about products, actively greet and engage customers, and ensure we always respond to requests promptly and positively. A focus on building genuine connections fosters loyalty.

At my previous position, I identified a decline in denim sales. I initiated a targeted marketing strategy using social media and in-store promotions, providing styling tips which led to a 15% sales increase in that category over two months.

I approach hiring by looking for candidates who fit our brand's values and possess the right customer service skills. For training, I create structured onboarding sessions and pair new hires with experienced employees for mentorship, supporting a smooth transition.

Teamwork is essential as it maximizes efficiency and enhances problem-solving. I encourage collaboration by assigning roles based on strengths and celebrating team successes to build unity and boost morale in the store.

I stay accountable for store operations by regularly reviewing performance metrics and conducting team meetings to discuss any shortcomings. I also ensure transparency by involving my team in discussions surrounding our goals and progress.

One of the biggest challenges is balancing operational efficiency with exceptional customer experience. It requires agility in decision-making and always keeping a pulse on team morale to ensure we're meeting both business and customer needs.

I keep track of the latest retail trends through industry publications and market research. I’m proactive in embracing change by engaging my team in discussions about new styles or customer feedback to continually refine our sales strategy.