Loan Sales Representative

As a Loan Sales Representative at Achieve, your primary responsibility will be to support borrowers throughout the loan application process. This involves communicating with customers via phone and email, collecting necessary documents, and guiding them through underwriting to ensure a swift closing. You will manage up to 20 transactions at various stages, engaging with borrowers to highlight the benefits of our loan products while simultaneously meeting daily and monthly sales goals.

Candidates interested in the Loan Sales Representative role at Achieve should possess at least one year of recent inside sales experience, particularly in fast-paced environments, and have experience working in a call center. A high school diploma or equivalent is required, along with strong computer skills to manage a CRM tool like Salesforce, and the ability to excel in a commission-driven setting.

At Achieve, the Loan Sales Representative position offers a competitive base salary of $20 per hour, along with uncapped commission opportunities. Depending on your sales performance, total compensation can reach between $55,000 and $60,000 or more annually, supplemented by a robust benefits package that includes medical, dental, vision, and additional perks.

The role of Loan Sales Representative at Achieve is crucial in executing our mission to help everyday people improve their financial situations. By assisting members with personal loans for various needs, you will provide vital support, empathy, and solutions that empower them to take control of their finances to thrive rather than just survive.

As a Loan Sales Representative at Achieve, you can expect a vibrant and supportive work environment. We embrace hybrid work options, allowing flexibility to balance your professional and personal life. Whatever your workspace may be, we strive for a culture of inclusivity and encouragement, making sure you feel valued and connected as part of the Achieve family.

In preparing for this question, emphasize specific metrics or achievements that demonstrate your sales success. Discuss your familiarity with a fast-paced environment, your ability to connect with clients, and how you have successfully closed deals or met sales goals in previous positions.

When answering this question, share techniques you've used to empathize with objections while maintaining focus on the benefits of the product you're selling. Provide examples of past objections you faced, how you addressed them directly, and what the outcomes were, highlighting your problem-solving skills.

Focus on organizational tools and techniques, such as using CRM software to track interactions and deadlines. Discuss setting priorities based on transaction stage, maintaining follow-up schedules, and how this organized approach helps you maximize conversions from your pipeline.

Make this answer personal by expressing your alignment with Achieve's mission to improve people's financial situations. Discuss how your values reflect theirs and your intent to help others, which drives you to want to be a part of their organization.

Demonstrate your conflict-resolution skills by emphasizing the importance of active listening and empathy. Talk about how you would calmly acknowledge the borrower's feelings, ask questions to clarify their concerns, and work collaboratively towards a solution that satisfies their needs.

When answering, detail your proficiency in using CRM systems, focusing on specific features like tracking customer interactions, managing follow-ups, and analyzing sales data. Give examples of how you've used these tools to enhance your sales effectiveness.

Provide insight into your personal motivation tactics such as setting small milestones, celebrating successes even if they're minor, and keeping a positive mindset. You may also want to mention seeking out training or additional resources during slower periods to improve your skills.

Discuss the value of empathy, active listening, and responsiveness to customer needs. Use specific examples where your customer service directly impacted a borrower’s experience positively, highlighting how your approach could benefit Achieve's members.

Highlight traits such as resilience, excellent communication skills, and a customer-centric approach. Explain how these traits contribute not only to individual sales success but also to fostering trust and rapport with borrowers, thus benefiting the company overall.

In preparation for this question, talk about your research approach on potential borrowers (e.g., understanding their needs, preparing relevant solutions) and your method for creating a conversational tone to put them at ease. Mention any scripts or guidelines you follow while remaining flexible and customer-focused.