Screening Sales Training Specialist

As a Screening Sales Training Specialist at Guardant Health, you'll have a variety of responsibilities aimed at enhancing the training and development of the sales team. Your duties will include planning and leading training workshops, facilitating both virtual and in-person sessions, and collaborating with subject matter experts to develop training content. You'll also be tasked with evaluating training modalities to ensure effective knowledge retention among participants, as well as proposing innovative ideas for refining training processes to continually improve sales performance.

To qualify for the Screening Sales Training Specialist role at Guardant Health, candidates should possess a Bachelor's degree alongside a minimum of 3 years of sales training experience. Experience in fields such as diagnostics, pharmaceuticals, biotechnology, or medical devices is highly desirable. Exceptional communication and presentation skills, proficiency in software like PowerPoint and Zoom, and strong project management capabilities are also key requirements for this position.

The Screening Sales Training Specialist plays a crucial role in advancing the capabilities of the Guardant Health sales team. By developing and implementing tailored training programs, this specialist helps sales representatives enhance their product knowledge, selling skills, and overall business acumen. Your training initiatives will directly impact how effectively the sales team can engage with clients and improve patient outcomes, making your contribution essential to the success of Guardant Health.

As a Screening Sales Training Specialist working remotely at Guardant Health, you will experience a hybrid work model designed for flexibility and collaboration. Employees residing within 50 miles of a Guardant facility are expected to work onsite on designated days, promoting teamwork while still allowing for individual-focused time. This balance fosters an environment where innovation can thrive, and teams can connect effectively to further their mission of conquering cancer.

Yes, travel is required for the Screening Sales Training Specialist role at Guardant Health, with approximately up to 40% travel expected. This travel may involve attending training sessions, collaborating with other teams, and conducting workshops in various locations. This aspect of the role provides an excellent opportunity to engage directly with sales teams and further enhance your training efforts across geographically diverse regions.

When answering this question, focus on outlining your specific experiences with designing training programs, including any methodologies you used and the outcomes you achieved. Highlight successful training programs you've implemented and any metrics or feedback demonstrating their effectiveness, especially in the context of sales training within the diagnostics or biotechnology sectors.

To answer this question, discuss your strategies for engaging participants in a virtual setting. Talk about the technologies you use, such as interactive tools for polls or breakout discussions, and how you ensure that knowledge retention is maximized. Provide examples of virtual training sessions you've led successfully and the techniques you employed to maintain engagement.

In your response, mention specific strategies you employ to assess training needs, such as conducting surveys, interviews, or performance evaluations. Explain how you align these assessments with organizational goals to ensure the training delivered meets both the team and the company's needs. Providing examples of how you've previously identified and addressed gaps can further strengthen your answer.

When answering this question, emphasize your strategies for staying informed about industry trends. Discuss your practices for attending relevant conferences, workshops, and webinars, as well as networking with industry professionals. Explain how you filter these insights into your training programs to ensure content remains relevant and impactful.

Provide a specific example of a training program you revised based on participant feedback. Describe the initial issues highlighted, the changes you implemented, and the positive impact those changes had on the training results. Use metrics, if available, to showcase the success of the improved program.

In your response, describe your approach to dealing with difficult participants, emphasizing active listening and empathy. Share any specific techniques you use to de-escalate situations, such as addressing concerns privately or adapting to participant learning styles to engage them more effectively.

Highlight your collaborative approach by discussing how you involve cross-functional teams in the training development process. Explain your methods for maintaining open communication and ensuring that various stakeholders contribute their expertise to enhance training quality. Provide examples of successful collaborative projects you've undertaken.

Address this question by outlining the key performance indicators you use to measure training success, such as participant retention rates, post-training assessments, or feedback surveys. Discuss how you analyze the data to refine future training initiatives and demonstrate improvement over time.

Reflect on a specific challenge you faced in training a sales team—this could relate to resistance to new methods, diverse experience levels among team members, or adapting content for remote delivery. Explain the steps you took to address this challenge and the successful results that followed.

When answering this question, express your passion for cancer care and the innovative work Guardant Health is doing in the oncology field. Relate your skills and experience to the company's mission and explain how you can contribute to their goals, particularly in enhancing the effectiveness of their sales team through strategic training initiatives.