Inside Sales Representative

Description

$55,000-$70,000 Salary plus commission

Scope:
The Inside Sales Representative is a key member of the sales team, responsible for driving revenue growth through proactive sales efforts and supporting the sales process from quote generation to order fulfillment. This role involves building and nurturing customer relationships, identifying sales opportunities, and managing customer inquiries. The Inside Sales Representative is expected to follow up on warm leads, handle quoting for Printed Circuit Boards (PCBs), close deals, and collaborate with internal teams to ensure customer satisfaction and on-time delivery.

Job Responsibilities:

• Proactively reach out to prospective customers via phone and email to introduce products, generate interest, and convert leads into new accounts.
• Actively follow up on quotes, leads, and inquiries to move potential sales through the pipeline, maintaining consistent communication to close deals.
• Build and maintain strong relationships with customers, understand their needs and offering tailored solutions that drive sales growth.
• Provide accurate and timely quotes based on customer drawings or provided specifications. Ensure follow-up to close sales and secure orders.
• Book and maintain orders, ensuring accuracy in order entry and timely processing to meet customer expectations.
• Prepare and deliver regular sales reports to management, tracking progress against individual and team sales goals.
• Work closely with production, engineering, and quality teams to resolve issues related to manufacturability and ensure timely delivery.
• Review contracts, purchase orders, NDAs, and RFPs, ensuring terms are acceptable and aligned with company objectives.
• Proactively address customer concerns, resolve issues, and work collaboratively with the Quality Team to ensure product quality.
• Meet or exceed sales goals, contributing to the overall success of the sales team and company.
• Assist in implementing sales strategies to attract and retain customers, expanding market share.
• Identify opportunities to improve the sales process, enhance customer experience, and increase revenue.
• Maintain a safe and organized work environment, following all safety guidelines and compliance procedures.
• Perform other tasks and duties as directed by management to support the growth of the company.

Requirements

Essential Qualifications:

• Proven ability to drive sales and revenue growth through effective lead follow-up and customer engagement.
• Strong ability to build rapport with customers and identify their needs to offer effective solutions.
• Excellent phone and email communication skills, with a strong emphasis on sales and customer service.
• Ability to work in a fast-paced, high-pressure environment while handling multiple tasks and meeting deadlines.
• Self-starter with a proactive mindset, able to work independently and take initiative in the salesprocess.
• Collaborative team player with a focus on individual sales goals and performance.
• Strong organizational skills and attention to detail, ensuring accurate sales documentation and reporting.

Additional Skills:

• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with Printed Circuit Boards (PCBs) and the electronics industry is a plus.
• Strong problem-solving and conflict-resolution abilities, with a focus on customer satisfaction.
• Ability to quickly learn and adapt to new software and sales tools.
• Previous experience in a sale or inside sales role is preferred.

Education:

• A degree in business, marketing, or a related field is preferred. Significant experience in sales or customer service may be considered in lieu of formal education.